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Horizon Logistics

Customer Care (Telecom)

Posted 2 weeks ago
Closes: Jul 22, 2026
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About Horizon Logistics

Horizon Logistics is a last-mile delivery and e-commerce fulfilment company that operates in Nairobi, Mombasa, Kisumu, and Eldoret. Founded in 2018, the company handles over 15,000 parcels daily for online sellers, pharmacies, and grocery platforms. Horizon runs a fleet of 200 motorcycles, 40 vans, and three sortation hubs. The company has developed proprietary routing software that reduces delivery times by an average of thirty-five percent compared to industry norms. Horizon Logistics works with Jumia, Glovo, and over five hundred independent merchants.

What you will do:

You will install, maintain, and troubleshoot telecommunications equipment including fibre optic cables, routers, switches, and base stations. Daily tasks include conducting site surveys, pulling and splicing fibre optic cables, configuring network equipment, and testing signal quality. The role involves working at heights on telecom towers and in underground ducts, so physical fitness and a head for heights are essential. You will also prepare installation reports, maintain as-built drawings, and coordinate with the network operations centre to resolve service-affecting faults. Experience with fibre optic splicing, OTDR testing, and telecom power systems is required. The position involves travel to remote tower sites and working outdoors in varying weather conditions.

Requirements:

  • Diploma in a relevant field from a recognised institution
  • Minimum 1 year of working experience in a similar role
  • Good written and verbal communication skills in English and Kiswahili
  • Proficiency in Microsoft Office Suite
  • Self-motivated with a positive attitude and willingness to learn
  • Ability to work under pressure and meet deadlines
  • Must be a Kenyan citizen aged 21 years or above

If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Horizon Logistics is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.

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