We welcome your questions, feedback, and inquiries. Whether you are a Brand looking for creators, a Creator seeking partnerships, or a visitor with a general question, our team is here to help.
How to Reach Us
Phone
Main: +254 731 422 949
Hours: 24 Hours
Address
The Standard Arena
Westside Mall, Nakuru Kenya
Departments
For Careers
If you have questions about jobs, internships, scholarships, grants, fellowships, and professional development programs.
Email: careers@thestandardarena.co.ke
For Brands
If you have questions about signing up, creating campaigns, understanding our AI-powered matching, or measuring campaign ROI.
Email: brands@thestandardarena.co.ke.
For Creators
If you have questions about signing up, adding your social media accounts, understanding payment terms, or finding brand partnerships.
Email: creators@thestandardarena.co.ke.
For Support
If you are experiencing technical issues with the Platform including account access, payment processing, or social media account connection
Email: support@thestandardarena.co.ke.
For Payments
If you have questions about an invoice, a payment to a Creator, or a payment received as a Creator.
Email: billing@thestandardarena.co.ke.
For Legal Matters
If you have questions about our Privacy Policy, Terms and Conditions, or wish to exercise your data protection rights under the Kenya Data Protection Act 2019
Email: legal@thestandardarena.co.ke.
Response Times
We strive to respond to all inquiries as quickly as possible. Our standard response times are as follows:
Email Inquiries
Within one to two business days
Phone Inquiries
Immediate during business hours. If we are unable to take your call, please leave a voicemail with your name, phone number, and inquiry. We will return your call within one business day.
Connect With Us
Follow The Standard Arena on social media for updates, tips for brands and creators, and announcements about new Platform features.
Report a Problem
If you wish to report a problem with the platform, a violation of our terms and conditions by another user, or prohibited content. Please include relevant links, screenshots, and any supporting information.
Email abuse@thestandardarena.co.ke
Media Inquiries
Members of the press with questions or interview requests
Email: press@thestandardarena.co.ke.
Suggestions
We welcome your ideas for improving The Standard Arena
Email: feedback@thestandardarena.co.ke.
Thank you for choosing The Standard Arena
