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Meadowbrook Services

Customer Care (Telecom)

Posted 2 weeks ago
Closes: Jul 15, 2026
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About Meadowbrook Services

Meadowbrook Services is a landscaping, grounds maintenance, and outdoor beautification company that serves residential estates, commercial properties, golf courses, and public parks. Founded in 2004, Meadowbrook employs 400 staff including horticulturists, irrigation technicians, and landscape designers. The company maintains over 2,000 acres of managed green spaces across Nairobi and its satellite towns. Meadowbrook operates five plant nurseries that supply trees, shrubs, and flowers for its projects. The company is a member of the Horticultural Crops Development Authority and the Kenya Landscapers Association.

What you will do:

You will install, maintain, and troubleshoot telecommunications equipment including fibre optic cables, routers, switches, and base stations. Daily tasks include conducting site surveys, pulling and splicing fibre optic cables, configuring network equipment, and testing signal quality. The role involves working at heights on telecom towers and in underground ducts, so physical fitness and a head for heights are essential. You will also prepare installation reports, maintain as-built drawings, and coordinate with the network operations centre to resolve service-affecting faults. Experience with fibre optic splicing, OTDR testing, and telecom power systems is required. The position involves travel to remote tower sites and working outdoors in varying weather conditions.

Requirements:

  • Bachelor's degree or equivalent professional qualification in a related field
  • Minimum 3 years of proven experience in a similar position
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent organisational and time-management skills
  • Proficiency in relevant industry software and tools
  • Strong interpersonal skills with the ability to work across teams
  • Knowledge of industry standards, regulations, and best practices

Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Meadowbrook Services offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.

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