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Eastwood Industries

Customer Care (Telecom)

Posted 4 weeks ago
Closes: Jul 07, 2026
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About Eastwood Industries

Eastwood Industries is a steel fabrication and structural engineering company that manufactures steel structures, silos, water tanks, and transmission towers for the construction, agriculture, and energy sectors. The factory in Nairobi's Industrial Area employs 350 workers and has an annual production capacity of 12,000 metric tonnes of fabricated steel. Founded in 1998, Eastwood holds ISO 3834 certification for welding quality management and has supplied structural steel for landmark projects including airport terminals, stadium roofs, and warehouse complexes. The company is a member of the Kenya Association of Manufacturers.

What you will do:

You will design, plan, and optimise the company's mobile network, ensuring that coverage, capacity, and quality of service meet agreed targets. Daily tasks include analysing network performance data, identifying coverage gaps and capacity bottlenecks, and recommending network expansion or optimisation solutions. The role involves working with RF planning tools, conducting drive tests, and analysing propagation models. You will also coordinate with the network deployment team on new site builds and upgrades. Experience with 4G and 5G network technologies, RF engineering principles, and network planning tools such as Atoll or Mentum Planet is required. The position involves a mix of office-based and field-based work.

Requirements:

  • Bachelor's degree or equivalent professional qualification in a related field
  • Minimum 3 years of proven experience in a similar position
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent organisational and time-management skills
  • Proficiency in relevant industry software and tools
  • Strong interpersonal skills with the ability to work across teams
  • Knowledge of industry standards, regulations, and best practices

To apply, submit your application through the apply button below. Include your CV, a cover letter, and copies of your academic and professional certificates. Eastwood Industries is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals regardless of gender, disability, or ethnic background.

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