Customer Event & Benefit Educator Fulfillment Supervisor at Cigna

Customer Event & Benefit Educator Fulfillment Supervisor at Cigna

Customer Event & Benefit Education Fulfillment Supervisor

Organization: Support Resolution Center (SRC)

Workstream: Customer Event Operations / Benefit Education

Opening Statement
Bring your leadership skill, operational mindset, and passion for customer engagement to a role where your work makes a real difference. As the Customer Event & Benefit Education Fulfillment Supervisor, you will lead with purpose—guiding a talented team, partnering across the business, and rolling up your sleeves to ensure customer events are delivered with quality, consistency, and care. This is an opportunity to grow people, strengthen processes, and help scale a customer event support model that reflects our commitment to being ambitious, compassionate experts.

Responsibilities

• Drive successful customer event delivery by serving as the primary point of contact between the Support Resolution Center and Customer Event Operations.

• Lead, coach, and develop Benefit Education Leads to consistently deliver high-quality customer event support and positive experiences.

• Balance people leadership with hands-on execution by actively performing Benefit Education Lead work and modeling best practices.

• Ensure end-to-end coordination of customer events, including scheduling, logistics, materials, and clear stakeholder communication.

• Strengthen operational alignment by partnering with internal teams and contributing to the ongoing evolution of the Salesforce Field Service Tool.

• Collaborate closely with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events.

• Optimize team capacity by planning workloads, aligning resources, and supporting volume shifts across SRC workstreams.

• Resolve complex or non-routine event challenges by escalating thoughtfully and partnering with SRC leadership when needed.

• Promote consistent standards by ensuring adherence to customer event guidelines, timelines, and service expectations.

• Identify opportunities to improve workflows, coordination, and processes that support scalability and efficiency.

• Support reporting and tracking to provide visibility into customer event activity, outcomes, and trends.

• Champion accountability, quality, and continuous improvement across customer event support.

Qualifications

Required Qualifications

• Minimum of 5 years of experience in customer event coordination, benefit education, customer engagement, or a related operational support role.

• At least 2 years of experience in a supervisory, team lead, or peer leadership capacity.

• Proven ability to lead through influence while also executing work independently.

• Strong organizational and time management skills with the ability to manage multiple priorities.

• Clear, confident written and verbal communication skills.

• Demonstrated success collaborating within a highly matrixed organization.

• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

• Ability to build trusted relationships and serve as a central coordination and escalation partner.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.

• Experience supporting or leading Benefit Education Leads, Customer Event Operations, or similar customer-facing event teams.

• Experience in a working supervisor role that blends people leadership with hands-on execution.

• Strong understanding of customer event logistics, scheduling, materials coordination, and stakeholder communication.

• Demonstrated ability to coach, mentor, and develop team members.

• Experience contributing to process improvement, standardization, or operational scaling initiatives.

• Familiarity with Salesforce or similar workflow and case management tools.

• Exposure to health benefits, healthcare, or enrollment-related customer engagement activities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 63,100 – 105,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.