Software Engineering Lead Analyst – HIH – Evernorth

Software Engineering Lead Analyst – HIH – Evernorth at Cigna

Software Engineering Lead Analyst – HIH – Evernorth at Cigna

The Senior ServiceNow Administrator will be a crucial member of the ServiceNow Admin team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Admin will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration.

Qualifications

Required Skills:

SME in ServiceNow system applications and custom applications.

Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.

Proven experience as a ServiceNow Developer with expertise in Flow Designer.

Build and maintain automated workflows using Flow Designer

Optimize and troubleshoot existing workflows to ensure efficiency and scalability.

Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services

Experience in Email notifications.

Responsible for standard configuration, user administration, security, workflow, data management and integrations.

Activate a plug-in, build reports, gauges, and homepages

Set up Service Level Agreements (SLAs) and monitor SLA workflows

Aiding in translating business requirements into technical requirements

Experience working in Agile/Scrum methodologies

Required Experience & Education:

SME in ServiceNow system applications and custom applications.

Bachelors degree with Minimum 5 years of ServiceNow platform experience

ServiceNow Certified Systems Administrator – Mandatory

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist – ITSM (preferred)

ITIL4 Certified

Desired Experience:

Maintain overall health, stability, and performance of the ServiceNow platform.

Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).

Manage platform upgrades, patches, and instance cloning while ensuring business continuity.

Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).

Manage plugins, evaluate new features, and enable/disable functionalities as required.

Support integrations and web services (REST/SOAP APIs, MID Servers, IntegrationHub).

Configure On-Call scheduling and escalation in the On-Call module.

Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.

Configure and maintain ServiceNow Mobile Agent for field teams and mobile workforce enablement.

Manage data lifecycle including archival, retention policies, and compliance.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.