Universal Banker, BPR – Rutare Branch

Universal Banker, BPR – Rutare Branch at KCB Bank Kenya

Universal Banker, BPR – Rutare Branch at KCB Bank Kenya

Overview

The job role is responsible for delivering comprehensive financial solutions to individual and business clients, ensuring exceptional customer service, and driving the growth of a high-quality and profitable deposit and loan portfolio. The role also focuses on maximizing cross-selling opportunities to enhance the bank’s NFI and increase product penetration per customer.

Role

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.

• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.

• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.

• Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.

• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers..

• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.

• Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.

• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.

• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.

• Ensure high levels of efficiency in daily banking operations, maintaining accuracy,

• professionalism, and customer satisfaction.

1. MINIMUM POSITION QUALIFICATION REQUIREMENTS

   a. Academic & Professional

Particulars	Detail	Specific Field or Qualification	Need Type[1]
Education	Bachelors Degree	Business Related

RQ

Professional Qualifications

Banking

AA

Masters Degree

MBA

AA

1. Experience

Total Minimum No. of Years’ Experience Required

3

Detail

Minimum No of Years

Need Type[2]

Sales

3

ES

Credit appraisal and lending

3

ES

General Banking

3

ES

Relationship Management

3

ES

Team leadership

2

DE

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[1] RQ = Required, AA = Added Advantage

[2] ES = Essential, DE = Desirable but not Essential