China Desk Relationship Manager(Mandarin Speaking) at Choice Microfinance Bank
Key Responsibilities
Manage and grow a portfolio of China Desk clients, acting as the primary point of contact for all banking-related matters and ensuring high levels of client satisfaction and retention.
Lead end-to-end onboarding processes, including account opening, KYC documentation, and coordination with compliance teams to ensure timely account activation.
Support and manage client cross-border payment needs, with a strong focus on CNY remittances and China corridor solutions, ensuring accuracy, efficiency, and timely execution.
Handle day-to-day client requests, including transaction inquiries, payment follow-ups, and troubleshooting operational issues, ensuring prompt resolution.
Advise clients on and promote relevant banking products, including FX services, fixed deposits, and payment solutions, to enhance client engagement and wallet share.
Work closely with internal teams (operations, compliance, treasury, and product) to ensure seamless service delivery and effective resolution of client issues.
Identify opportunities to deepen client relationships, increase transaction volumes, and support the growth of the China corridor business.
Monitor client activities to ensure compliance with internal policies and regulatory requirements, and support documentation or reviews when required.
Why join us?
Competitive salary with performance-based incentives
Opportunity for career growth and professional development
Dynamic and supportive work environment
Qualifications & Skills
Bachelor’s degree in Business, Sales, International Trade, or related field
4-6 years experience in sales, preferably in import/export, trade finance, or logistics
Proven track record in achieving and exceeding sales targets
Experience dealing with Chinese suppliers or managing China trade corridor clients
Mandatory Requirement
Fluency in Mandarin (spoken and written) – essential for engaging with Chinese partners and clients
