Quality Assurance, Internal Audits and ISO Certification Specialist

Quality Assurance, Internal Audits and ISO Certification Specialist at West Indian Ocean Cable Company (WIOCC) at Confidential

Quality Assurance, Internal Audits and ISO Certification Specialist at West Indian Ocean Cable Company (WIOCC)

Job Objective

To Support Quality Assurance, Internal Audits and ISO Certification ensuring that highest standards of quality, compliance and certification are maintained within the WIOCC Group. This role involves supporting cross functional Quality Management and assurance processes, supporting internal audits and maintaining ISO and any other industry-based certifications. The specialist will work closely with various departments to implement and monitor quality controls, internal audit practices and ISO standards to support continuous improvement and operational excellence

• Reports To: QAIA-ISO Certification Manager

Key Duties and Responsibilities

Quality Assurance

Develop, implement and maintain quality assurance processes and procedures

Conduct regular inspections and testing of products/services to ensure adherence to quality standards

Identify and address quality issues and implement corrective and preventive actions

Collaborate with cross-functional teams to drive quality improvements and ensure compliance with customer requirements

Internal Audits

Plan, execute and report on internal audits to evaluate the effectiveness of controls, compliance with regulations and adherence to company policies

Identify areas for improvement and recommend actionable solutions to enhance operational efficiency and risk management

Follow up on audit findings to ensure timely and effective resolution of issues

Maintain comprehensive audit documentation and reports

ISO – based Certifications

Manage and maintain ISO certification processes, including preparation for audits and recertifications

Ensure ongoing compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001,50001, 22301) and implement necessary updates to policies and procedures

Provide training and support to staff on ISO standards and best practices

Oversee documentation and record-keeping related to ISO compliance and certification

Ensuring management of WIOCC Group Integrated management system

Industry- based Certifications

PCI- DSS (Payment card Industry – Data Security Systems)

Uptime

SOCII

Any other that is preferred by the Business

Minimum Qualifications

Bachelor’s degree (or equivalent, master’s degree preferred) in a business-related field, Quality management, Business Administration or equivalent Professional Certifications

Relevant certifications such as ISO Lead Auditor, Six Sigma or Quality Management Professional (preferred)

Proven experience in quality assurance, internal auditing and managing ISO certifications

Strong understanding of ISO standards and internal audit methodologies

Excellent analytical, problem-solving, and communication skills

Ability to work independently and collaboratively in a fast-paced environment

Experience and Skills Required

Minimum 7 years working experience in an accounting and operations environment

Skilled in quality assurance, continuous improvement, ISO Standards, project management and strategic planning

In-depth understanding of business processes and ability to identify internal control issues and recommend practical solutions in a timely manner to avert losses

Strong analytical skills and able to collate and interpret data from various sources

Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Excellent communications and soft skills, fluent written and oral English

Natural aptitude for dealing with people

Experience of working in the telecoms industry will be an added advantage

PCI – DSS Experience will be added advantage

Prince II or any other Project management certification

ITL4 – Practitioner certification preferred

Attributes

Client focused, relationship builder

Integrity, honest with the highest ethical standards

Boundless, passionate, proactive and flexible

Personal excellence, accuracy, attention to detail, self-starter

Collaborative, achieve results through teamwork and partnerships