Digital Support Specialist at KCB Bank Kenya

Digital Support Specialist at KCB Bank Kenya

Overview

To provide leadership in the support and continuous improvement of KCB group digital channels, driving system integrations, upgrades, and enhancements while collaborating with external technology partners and cross-functional internal teams to ensure platform resilience, compliance, and service excellence.

Role

KEY RESPOSIBILITIES:

▪Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
▪Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
▪Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
▪Ensure System uptime and availability and ticket system closure within SLA
▪Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
▪Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
▪Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
▪Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
▪Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
▪Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit

What You Bring

• A Bachelor’s Degree in an IT-related field (Required)

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• Professional certifications in:

  • Oracle Database Administration (Advantageous)

  • Unix/Linux Operating Systems (Essential)

  • Cloud Technologies (Advantageous)

  • ITIL Framework (Essential)

Your Experience

• At least 3 years of hands-on experience in IT

With proven expertise in:

• Digital Channels (2+ years – Essential)

• Linux Server Administration (2+ years – Essential)

• IT Projects & Business Analysis (1+ year – Desirable)

• Change Management (1+ year – Desirable)

Why Join Us?

Be part of a forward-thinking organization where your skills will drive real impact. You’ll work with cutting-edge technologies, collaborate with talented professionals, and grow your career in an environment that values innovation and excellence.

Ready to make a difference? Apply today!

https://onnetpulse.com/jobs/kcb-bank-kenya-digital-support-specialist