DUTIES:
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
Comply with all Environmental Health and Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
Interact with customers on daily basis to:
Inform customers of policies/procedures during check-in/check-out procedures using good customer service skills.
Provide keys and check-in/check-out documents to tenants.
Assist tenants with lockouts and other minor service issues.
Maintain records related to occupancy, supply, and office activity.
Perform housing unit inspections for quality services.
Be aware of occupancy status in the managed units.
Be knowledgeable of reservation system, ensuring bookings are entered correctly.
Handle furniture, linen, or any other movement and request replacements as needed.
Take service calls for building maintenance and follows up on service orders with respective departments.
Handle keys and make sure that stays in compliance with key control procedures.
Adhere to all Department of State (DOS) and Amentum policies and regulations and Standard Operating Procedures (SOP).
Be knowledgeable of all relevant safety standards related to area of responsibility.
Perform additional duties and projects as assigned.
REQUIRED:
Two (2) years’ comparable customer service experience
Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
Ability to lift up to 70 lbs.
Cross-cultural sensitivity with an international perspective.
Excellent organizational and time management skills.
Strong computer skills, specifically in Microsoft Word, Outlook, and Excel.
Expert communication skills to facilitate and disseminate information.
- Education: A high school diploma or GED.
