About Hillcrest Partners
Hillcrest Partners is a mental health and counselling services provider that operates counselling centres in Nairobi, Mombasa, and Nakuru. Founded in 2012 by a team of clinical psychologists, Hillcrest offers individual therapy, group therapy, couples counselling, employee assistance programmes, and psychological assessments. The organisation employs thirty-five counsellors and psychologists and serves over 4,000 clients annually. Hillcrest Partners works with corporate clients to provide workplace wellness programmes and is accredited by the Kenya Counselling and Psychological Association.
What you will do:
As a branch team member, you will handle counter transactions including deposits, withdrawals, transfers, and bill payments for retail and small business customers. Accuracy is critical because you will be dealing with large volumes of cash and account entries daily. You will also open new accounts, issue debit cards, and educate customers on digital banking channels. The role requires you to identify referral opportunities and direct customers to the appropriate product specialists for loans, insurance, or investment products. You will ensure that all transactions comply with Know Your Customer requirements and anti-money laundering regulations. Balancing the cash drawer at the end of each business day and reporting any discrepancies are mandatory daily routines. The bank operates in a fast-paced environment, so the ability to work quickly without compromising accuracy is essential.
Requirements:
- Diploma in a relevant field from a recognised institution
- Minimum 1 year of working experience in a similar role
- Good written and verbal communication skills in English and Kiswahili
- Proficiency in Microsoft Office Suite
- Self-motivated with a positive attitude and willingness to learn
- Ability to work under pressure and meet deadlines
- Must be a Kenyan citizen aged 21 years or above
If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Hillcrest Partners is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.
