Overview
The role is responsible for overall leadership of the Branch to achieve growth, profitability, and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
Role
Key Responsibilities
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
- Overall management of the branch through efficient utilization of resources.
- Delivery of excellent customer service through maintenance of high service standards.
- Ensure compliance to Enterprise-Wide Risk Management Framework.
- Motivate, coach, and develop a high performing team.
- Champion digital migration in the branch.
The Person
For the above position, the successful applicant should have the following: -
- A bachelor’s degree in business Related from a recognized institution.
- Cash Management Training is required.
- A minimum of 8 years General Banking experience with at least 2 years at Branch Manager Level.
- Should have at least 6 months’ experience in Branch Operations: Cash, Clearing, Accounts & Administration.
- At least 4 years’ experience in the following roles:
- Personal/Business/Retail Banking or Sales Manager.
- Credit Management.
- Customer Service / Relationship Management.
