About Oakmont Group

Oakmont Group is a mining and minerals trading company with operations in Taita Taveta, Kwale, and Siaya counties. The company holds mining licences for graphite, titanium, and gold and operates processing plants that produce mineral concentrates for export. Founded in 2008, Oakmont employs 350 staff and has invested over KES 2 billion in mining equipment and infrastructure. The company works with the county governments and local communities through corporate social responsibility programmes in education, water, and health. Oakmont Group is licensed by the Ministry of Mining and complies with the Mining Act 2016.

What you will do:

You will handle incoming customer enquiries through phone, email, and chat, providing accurate information about products and services, resolving complaints, and escalating complex issues to the appropriate department. The role requires you to maintain detailed records of all customer interactions in the CRM system and follow up on pending issues to ensure timely resolution. You will also process orders, handle returns and refunds, and coordinate with the logistics team to track deliveries. The company receives a high volume of customer contacts daily, so the ability to work efficiently while maintaining a professional and empathetic tone is critical. You will participate in regular training sessions to stay updated on product changes and company policies. Performance is measured against key metrics including first-call resolution rate, average handling time, and customer satisfaction scores.

Requirements:

Diploma in a relevant field from a recognised institution
Minimum 1 year of working experience in a similar role
Good written and verbal communication skills in English and Kiswahili
Proficiency in Microsoft Office Suite
Self-motivated with a positive attitude and willingness to learn
Ability to work under pressure and meet deadlines
Must be a Kenyan citizen aged 21 years or above

Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Oakmont Group offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.