About Kingsway Group

Kingsway Group is a hospitality company that owns and manages three hotels in Nairobi, one beach resort in Diani, and a safari lodge in Masai Mara. Established in 2003, the group employs 850 staff across its properties and has a combined capacity of 420 rooms. Kingsway's properties cater to both business and leisure travellers, offering conference facilities, restaurants, spas, and guided safari experiences. The Diani resort has been rated among the top twenty beach hotels in Africa by a leading travel publication. Kingsway Group is a member of the Kenya Hotels and Restaurants Association.

What you will do:

You will manage the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are clean, well-maintained, and presented to the hotel's standards. Daily responsibilities include inspecting rooms, managing the room assignment schedule, supervising housekeeping attendants, and coordinating with the maintenance team to report and follow up on repair requests. The role involves managing linen inventory, cleaning supplies, and equipment, and ensuring that cost budgets are adhered to. You will also handle guest requests related to room amenities, laundry, and special setups. During peak occupancy periods, you will coordinate with the front office to prioritise room turnovers. Strong organisational skills and the ability to lead a large team are essential for this position.

Requirements:

Bachelor's degree or equivalent professional qualification in a related field
Minimum 3 years of proven experience in a similar position
Strong analytical, problem-solving, and decision-making abilities
Excellent organisational and time-management skills
Proficiency in relevant industry software and tools
Strong interpersonal skills with the ability to work across teams
Knowledge of industry standards, regulations, and best practices

If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Kingsway Group is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.