Call Centre Agent
Category: Customer Service & Support
Location: Remote
Salary: KSh 30,000 per month
Employment Type: Full Time
Job Description
The Call Centre Agent will handle customer calls, respond to inquiries, provide information, and assist customers with basic requests and concerns.
Key Responsibilities
- Answer customer calls professionally.
- Provide accurate information.
- Record customer interactions.
- Handle basic complaints and inquiries.
- Escalate complex issues.
- Follow customer service procedures.
- Maintain accurate call records.
Requirements
- KCSE certificate or equivalent.
- Clear verbal communication.
- Good command of English and Kiswahili.
- Basic computer skills.
- Good listening skills.
- Ability to remain professional when handling customers.
- No previous experience required.
Skills
Customer Service, Call Handling, Communication, Listening, Computer Skills.
