Sr. Associate People Support Specialist at Workday
About the Team
We are seeking a detail-oriented and customer-focused HR Operations Specialist to join our People and Purpose Team. In this role, you will act as the first point of contact for our employees (‘Workmates’), providing exceptional support across various HR functional areas. You will play a critical role in ensuring our people have the answers they need while driving process improvements and maintaining the highest standards of confidentiality and service.
About the Role
Responsibilities:
Employee Support & Case Management
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Act as the primary point of contact for Workmates, fielding inquiries through various channels (ticketing system, email, chat) regarding HR policies, talent practices, and systems.
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Manage the full lifecycle of support cases, ensuring timely resolution by leveraging resources, policy documentation, and cross-team relationships.
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Utilize case management tools to track issues, adhering to support playbook scripts while identifying opportunities to personalize the experience.
Process & Knowledge Management
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Maintain the People Support Playbook, ensuring all process documentation, scripts, and FAQs are updated regularly to reflect current workflows.
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Identify process improvements on an ongoing basis to increase efficiency and the quality of the employee experience.
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Ensure strict confidentiality regarding all employee data and sensitive information in compliance with company policies.
Collaboration & Projects
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Facilitate the ‘People & Purpose’ session during New Hire Orientation, welcoming new joiners and setting the tone for their journey.
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Partner effectively across various HR functional teams (Benefits, Payroll, Talent, etc.) to resolve complex issues and streamline operations.
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Execute special People Operations projects as needed to support broader organizational goals.
About You
Basic Qualifications:
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4+ years of relevant experience in an HR Operations, Shared Services, or a high-touch Customer Service role.
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Exceptional communication skills (both written and verbal), with the ability to explain complex HR concepts clearly and empathetically.
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Proficiency in HR Systems (experience with Workday is highly preferred) and case management software.
Attributes & Competencies
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Customer-Centric Mindset: A demonstrated commitment to maintaining a superior employee experience.
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Problem Solving: The ability to use sound judgment to solve problems independently, make decisions, and escalate issues to the appropriate stakeholders when necessary.
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Agility: Capable of working independently while thriving in a collaborative team environment.
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Relationship Building: Proven ability to develop strong professional relationships with peers, managers, and cross-functional partners
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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