Lead – Systems Integration & Enterprise Platforms at Safaricom Kenya
Overview
We are pleased to announce the vacancy of Lead – Systems Integration & Enterprise Platforms within Enterprise & Public Sector Cluster
Role
What we’re looking for
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Reporting to the Chief Enterprise & Public Sector Officer, the role holder is strategically accountable for architecting, integrating, and delivering complex, large-scale enterprise and public sector transformation programs that require deep multi-vendor systems integration, platform orchestration, and structured program governance. The role leads the design, development, and scaling of industry digital platforms across priority sectors including Government, Health, Agriculture, BFSI, Manufacturing, and Transport, ensuring that sector-wide transformation initiatives are architected, integrated, and delivered with secure, interoperable, and enterprise-grade performance. Operating at the nexus of enterprise platform integration, structured program governance, and ecosystem coordination, the role ensures seamless interoperability across Safaricom platforms, hyperscalers, OEM technologies, ISV solutions, and partner ecosystems. Through this capability, the role positions Safaricom not only as a connectivity provider but as a trusted digital transformation integrator capable of delivering mission critical systems and national-scale platforms.
The position provides architectural governance and integration oversight across complex enterprise programs while partnering closely with Technology (TES), which retains ownership of underlying network, infrastructure, and engineering platforms. This ensures clear separation between platform engineering ownership (TES) and enterprise integration architecture, program orchestration, and transformation delivery (Enterprise & Public Sector). The Lead Systems Integration & Enterprise Platforms plays a critical role by translating Enterprise and public sector transformation opportunities into scalable, interoperable platform solutions that support national digitization agendas and industry modernization. Operating within a highly cross-functional environment, the role collaborates closely with Converged Business Solutions, Enterprise Sales, Enterprise Operations, Technology (TES), Commercial Excellence, Risk, Legal, External Affairs, and ecosystem partners to ensure design-to-delivery excellence, commercial viability, and sustainable revenue realization across complex enterprise engagements.
The role holds accountability for ensuring that integrated enterprise programs are delivered on time, on budget, and in alignment with contractual obligations, regulatory frameworks, and enterprise service standards, while safeguarding program profitability, margin integrity, and operational risk exposure. In addition, the role leads a multidisciplinary team of solution architects, program managers, and integration specialists, fostering technical excellence, delivery discipline, and strong ecosystem collaboration to support the successful execution of Safaricom’s enterprise transformation programs.
About The Company
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
Responsibilities
The Lead – Systems Integration & Enterprise Platforms is strategically accountable for:
• Complex Program Delivery & Governance: Lead end-to-end governance, program controls, and multi
stakeholder coordination for large enterprise and public sector transformation programs.
• Multi-Vendor Systems Integration: Architect and oversee integration across Safaricom platforms, hyperscalers, OEMs, ISVs, and system integrators to deliver unified enterprise-grade solutions.
• Industry Platform Design & Scaling: Drive the creation, evolution, and scaling of sector-specific digital platforms such as Digital Health, Agri-Tech, Smart City, and others aligned to national priorities.
Sector-Wide Digitization Programs: Lead the design and delivery of digitization initiatives for government and regulated industries, ensuring alignment with national digital transformation agendas.
• Platform Architecture & Interoperability: Ensure technical interoperability, API orchestration, data exchange standards, cybersecurity compliance, and system resilience across integrated ecosystem solutions.
• Delivery Risk & Assurance: Manage delivery risks including scope, compliance, vendor performance, and financial exposure to ensure on-time, on-budget delivery.
• Ecosystem & Partner Orchestration: Coordinate ecosystem partners for solution alignment, SLA delivery, technical quality, and accountability across all integration touchpoints.
• Commercial Alignment & Revenue Realization: Partner with Sales and Commercial functions to ensure program profitability, margin protection, and sustainable revenue realization.
• People Leadership: Lead a multidisciplinary team of solution architects, program managers, and integration engineers, fostering technical excellence and delivery discipline.
Key accountabilities and decision ownership:
Complex Program Delivery & Governance
• Lead end-to-end governance and structured delivery oversight for large-scale enterprise and public sector transformation programs.
• Establish structured program governance frameworks including delivery milestones, escalation protocols, and decision forums for complex enterprise programs.
• Oversee end-to-end execution of large, multistakeholder transformation programs ensuring alignment with contractual obligations, service standards, and regulatory requirements.
• Coordinate internal and external stakeholders across sales, technology, vendors, and ecosystem partners to ensure seamless program execution.
• Drive program performance management through defined delivery KPIs, risk registers, and executive reporting to ensure transparency and accountability.
• Ensure program outcomes meet enterprise-grade service expectations including performance, reliability, security, and scalability.
Multi-Vendor Systems Integration
• Architect and oversee integration across Safaricom platforms and external technology ecosystems to deliver unified enterprise-grade
solutions.
•Define integration architecture frameworks enabling seamless interoperability between Safaricom platforms, hyperscalers, OEM
technologies, ISVs, and third-party systems.
• Lead multi-vendor integration strategy and coordination across complex enterprise engagements involving diverse technology partners.
• Ensure standardized integration patterns, APIs, and architecture principles are applied across enterprise transformation programs.
• Govern vendor integration performance, ensuring technical compatibility, compliance with architecture standards, and solution quality.
• Enable scalable integration capabilities that support repeatable enterprise solution deployment across multiple sectors.
Industry Platform Design & Scaling
• Drive the development and scaling of industry digital platforms aligned to priority economic sectors.
• Define architecture and solution frameworks for industry platforms including Digital Health, AgriTech, Smart Cities, and sector-specific digital
ecosystems.
• Lead the evolution of platform capabilities to support scalable enterprise adoption and integration across multiple public and private
sector use cases.
• Translate sector-specific needs into platform roadmaps and modular architecture models that support rapid deployment and innovation.
• Ensure platforms are designed with enterprisegrade standards for security, performance, interoperability, and data governance.
• Drive platform scalability and adoption across sectors by aligning technology capabilities with industry transformation needs
Sector-Wide Digitization Programs
• Lead large-scale digitization initiatives for government and regulated industries aligned with national digital transformation agendas.
• Design and deliver sector-wide digital transformation programs supporting national priorities across government and regulated industries.
•Collaborate with public sector institutions and industry stakeholders to define digitization roadmaps and transformation initiatives.
• Ensure enterprise transformation programs align with regulatory frameworks, policy requirements, and national digital strategies.
• Provide technical and integration leadership across complex multi-agency programs requiring cross-sector collaboration.
• Enable Safaricom’s positioning as a trusted digital transformation partner supporting national development initiatives.
Platform Architecture & Interoperability
• Ensure robust architecture governance and interoperability across enterprise digital platforms and ecosystem solutions.
• Define enterprise integration architecture standards supporting interoperability across platforms, applications, and partner ecosystems.
• Oversee API orchestration frameworks enabling secure and scalable data exchange between systems and partner platforms.
• Ensure cybersecurity, data protection, and regulatory compliance standards are embedded across platform architectures.
• Govern technical resilience including system redundancy, performance optimization, and platform reliability standards.
• Establish architecture review and governance processes ensuring alignment with enterprise technology standards and best practices.
Delivery Risk & Assurance
• Manage delivery risks and program assurance mechanisms to safeguard enterprise transformation outcomes.
• Identify and manage delivery risks including scope creep, compliance exposure, vendor performance risks, and financial implications.
• Establish program assurance frameworks ensuring delivery milestones, quality standards, and contractual obligations are consistently met.
•Monitor vendor and partner delivery performance against agreed service levels and contractual commitments.
• Implement structured risk mitigation strategies to address technical, operational, and commercial delivery risks.
• Ensure delivery governance processes maintain transparency across program status, risks, and financial exposure.
Ecosystem & Partner Orchestration
• Coordinate ecosystem partners to ensure integrated delivery and technical alignment across enterprise solutions.
• Lead collaboration with ecosystem partners including hyperscalers, OEMs, ISVs, and system integrators to ensure seamless solution delivery.
• Establish governance frameworks for partner engagement, technical collaboration, and delivery accountability.
• Align partner capabilities with Safaricom enterprise platform architecture and integration standards.
• Ensure partner delivery performance meets defined technical quality, reliability, and service level expectations.
• Facilitate cross-ecosystem collaboration to support complex enterprise transformation programs.
Commercial Alignment & Revenue Realization
• Ensure enterprise programs deliver sustainable commercial outcomes aligned with Safaricom’s growth ambitions.
• Partner with Enterprise Sales and Commercial Excellence to align program architecture with commercial proposals and customer requirements.
• Support bid structuring and opportunity shaping for large enterprise and public sector transformation programs.
• Ensure program delivery models support sustainable revenue realization and margin protection across enterprise engagements.
• Monitor commercial performance of enterprise programs including cost structures, vendor commitments, and financial exposure.
• Enable scalable delivery frameworks that support repeatable revenue generation from enterprise platform solutions.
People Leadership
• Lead a multidisciplinary team responsible for enterprise integration architecture and program delivery excellence.
• Provide leadership and direction to a team of architects, program managers, and integration specialists responsible for enterprise platform delivery.
• Foster a culture of technical excellence, innovation, and disciplined program execution across the team.
• Develop organizational capability in enterprise integration, platform architecture, and transformation program management.
• Build strong cross-functional collaboration across technology, commercial, and operational teams.
• Ensure effective talent development, succession planning, and performance management within the function.
Anchored on Safaricom’s purpose of transforming lives, the role enables large-scale digital transformation initiatives that drive economic growth, sector modernization, and improved service delivery across Kenya’s public and private sectors.
Requirements
• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Systems, Electrical Engineering, or a related
technology discipline from a recognized institution
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Information Systems, or a related field is preferred
• Minimum of 10–12 years’ progressive experience in systems integration, enterprise platforms, large-scale ICT program delivery, or digital transformation within telecommunications, technology, or enterprise solution environments
• Proven experience delivering complex multivendor enterprise transformation programs involving hyperscalers, OEMs, system integrators, and software platforms
• Strong knowledge of enterprise architecture frameworks, API ecosystems, cloud platforms, and platform interoperability standards
• Demonstrated experience designing and integrating enterprise solutions across domains such as cloud, cybersecurity, IoT, digital platforms, data analytics, and enterprise applications
• Professional certification in program or project management such as PMP, PRINCE2, MSP, or equivalent
• Certification in enterprise architecture frameworks such as TOGAF or equivalent is highly desirable
• Cloud platform certifications (e.g., AWS, Microsoft Azure, Google Cloud) and/or Cybersecurity certifications such as CISSP or
CISM are advantageous
• Strong understanding of regulatory compliance frameworks, cybersecurity standards, and data protection requirements relevant to enterprise and public sector platforms
• Experience working within complex, multistakeholder environments involving government institutions, enterprise clients,
and ecosystem partners
• Demonstrated commercial acumen with experience supporting enterprise bids, solution structuring, and margin-conscious delivery models
• Strong analytical, problem-solving, and stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• Demonstrated leadership capability in managing multidisciplinary teams including architects, program managers, and integration specialists
• Commitment to ethical leadership, governance, and compliance aligned with Safaricom’s values and Code of Conduct
How to apply If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume
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