Careers

Loan Processing Centre Team Leader at Absa Bank Limited

The Standard Arena2 weeks ago

3 minutes read

Company: Absa Bank Limited | Category: Finance, Banking and Accounting

Apply Here: https://onnetpulse.com/jobs/absa-bank-limited-loan-processing-centre-team-leader

Loan Processing Centre Team Leader at Absa Bank Limited

Absa Bank Limited logo

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, ABSA Operational Risk Framework and internal ABSA Policies and Standards.

• Support the end-to-end processing and maintenance of retail assets products such as SME products, loans, cards, overdraft, excesses (including assessment and disbursement of retail loans, new/renewal of overdraft, handling of insurance renewal and expired securities, Bancassurance, vetting for KYC compliance, customer file tracking and filing, monitoring and control of account in excess) as offered by the Bank from an operational perspective.

Job Description

Operations

Assessment, approval and disbursement of retail assets products such as non-scored loans/credit scored loans/card applications/renewal of overdraft/new overdraft request as per mandate/framework
Responsible for the day to day monitoring and control of all lending ( both authorized and unauthorized ) to the Consumer Sector including all related activities such as daily monitoring of out of order retail savings and current accounts as per policy rules, FOS authorizations, auctioning of all excesses report.
Apply operational rigour and comply with operational risk and standards at all times
Support in achievement of set team targets
Attend to queries from branches
Plan, organize & complete tasks and activities aligned with performance objectives
Consistently updated on processes and procedures

Process proposal forms Insurance related with associated entries to process payments
Attend to end-to-end process of insurance operations (which includes and is not limited to-sending of renewal notices, sending of chasers to customers in arrears, liaise with insurance companies, keep updated filing and set instructions in place as well as amend or cancel standing order.
Attend to end to end process MCIB(new credit facilities and replacement cards as well as write off accounts) Oversight on the overall performance of the Squads-track & measure
Team allocation of work-with attention to Priority
Manage capacity planning of the team
Embrace change and contribute to the overall success of the tribe.
Attend to MCIB queries & requests and update Bank of Mauritius daily.

People Management

Drive and monitor goals and objectives of team
Build and develop a team that enables them to execute their role
Perform People Manager functions such as Recruitment
Talent management
Mentoring and coaching
Performance management and development
Training and development
Reward and recognition
Management of team reporting to them
Ability to work in a team
Support colleagues where required with a view to impact on overall performance
Upskilling & share knowledge with other peers

Customer Obsession

Think customer in all interactions
Focus on customer experience
Build trust with the customers through quick decisioning & disbursement
Complaint -Escalation & resolution
Provide solutions to resolve customer complaints
Track & measure complaints as per existing SLA

Risk management

Follow the Risk procedures & policies of the Bank
Conduct RACI/CPA /related control testing for the department
Embed new guidelines
Comply to Regulatory policies
Coach team on policies
Compile documentation for reviews such as Bank of Mauritius ,BIA and others

MI & Analytics

Perform MI duties and analysis

Project Management

Support and work on some key projects within the Consumer operations space
Drive process improvements in the team
Work on Process improvements along with the team to improve efficiency in the Consumer Ops space

Role/Person Specification

Preferred Education:

Degree with minimum 5 years relevant experience or equivalent of 8 years bank related experience

Preferred Experience:

Operational Awareness
1 Year Relevant Experience with SME background
Some Leadership experience

Knowledge & Skills:

Knowledge of the bank’s customer service standards
Good knowledge of the Personal Credit Policy
A good understanding of the bank’s lending policies, principles and procedures
A good knowledge of the bank’s lending criteria across all segments and the products and services relating to them
A general knowledge of the Retail Risk Policy & standards , Unsecured loans/Personal Overdraft/Mortgage/Cards/SME and any other retail products User manual and Guide to management of risk
In-depth knowledge of the full ABSA Retail product set, with special attention to the product suite available to Prestige/SME customers.
Understanding of ABSA Retail strategy, operating structure and interface with other functions
Good understanding of Risk and Credit policies and procedures
Detailed understanding of people policies and procedures
Principles of lending
Basic Risk Management Techniques
Knowledge of Insurance products
Understanding of technical support systems