Area Administrator at Old Mutual Kenya
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
naThis role provides immediate and effective responses to complex administrative requirements in line with established SLA parameters, operating within a high-volume processing environment. Furthermore, this role ensures the seamless delivery of general administrative and secretarial support to the Area Manager and broader management team at the area office.
Key Responsibilities:
Process adherence and support
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Follows standardized processes and provides administrative support aligned with normal business functioning.
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Delivers on daily production standards while adhering to service and quality benchmarks.
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Responds promptly to immediate requirements within established procedures.
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Applies standard administrative techniques to coordinate own work effectively
Customer and Intermediary Service
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Provides indirect service to customers and intermediaries.
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Acts as a support person and/or point of escalation for complex or difficult cases/clients.
HR Administration
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Appointment and onboarding administration.
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Internal Transfers co-ordination.
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Independent Contractor administration.
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Training administration and co-ordination.
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Exit and resignation process management.
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Payroll and commission query resolution.
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Private Secretary administration.
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Finance administration.
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General HR administration.
Role qualifications and experience
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Matric with a secretarial diploma (compulsory).
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Proven experience within a secretarial administrative environment (preferably within financial services).
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Fully multi-skilled across products and processes.
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Extensive, relevant experience in providing administrative support.
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Valid driver’s license with own transport (compulsory).
Additional competencies
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Strong organizational and coordination skills.
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Attention to detail with a commitment to service and quality standards.
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Ability to manage confidential information with discretion.
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Effective communication and interpersonal skills.
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Problem-solving ability, particularly in complex or escalated cases.
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Proficiency in administrative systems and HR processes.
Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
Matriculation Certificate (Matric)
Closing Date
20 April 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
