Contract Manager at Cigna
This role leads the Pricing Services Team and helps ensure credit and rebill activity is processed accurately, timely, and in compliance with defined processes. The person in this position works across teams to support accurate information flow, improve processes, measure team performance, and develop team members while supporting customer and business needs.
Key Responsibilities
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Lead the team responsible for processing credits and rebills.
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Ensure credits and rebills are processed accurately and in a timely manner.
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Define KPIs and create reporting to actively measure team performance and success.
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Develop a team of problem solvers by identifying root causes and creating action plans to prevent future issues.
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Identify and define proactive processes and reporting.
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Review policies and procedures and update them to reflect business needs.
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Build collaborative relationships with sales, customer service, finance, accounting, and pharma account management leadership teams.
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Collaborate with SAP and technology teams to build and improve system processes and workflows.
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Ensure compliance with SOX and Company internal controls and provide feedback and suggest updates to internal controls narratives.
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Provide ongoing coaching, training, and guidance to support employee performance and career growth.
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Act as a change advocate by developing and implementing project initiatives that support customer and business goals while maintaining high employee satisfaction.
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Complete special projects as identified.
Requirements
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Minimum of 6 years of professional experience, with demonstrated advancement in scope or responsibility.
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Experience leading others.
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Demonstrated leadership skills.
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Performance management experience.
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Experience building relationships with internal customers.
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Strong verbal and written communication skills, with the ability to interact professionally with diverse groups.
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Strong data analytics and problem-solving skills.
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Previous contract pricing and membership or pricing services experience.
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Proficiency in Microsoft products, including intermediate Microsoft Excel and PowerPoint.
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Bachelor’s degree or equivalent business experience.
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SAP experience.
Preferred Qualifications
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Business-to-business experience in distribution.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 99,200 – 165,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
