Supervisor – Client Expense & Optional Service Processing at Cigna

Supervisor – Client Expense & Optional Service Processing at Cigna

Supervisor, Client Expense & Optional Service Processing

You are a hands-on leader who thrives in fast-moving environments and brings clarity to complex work. In this role, you guide a skilled operations team to deliver accurate, timely client expense and optional service processing. With a balance of ambition and care, you help your team grow, improve processes, and consistently deliver work our clients can trust.

Responsibilities

• Drive reliable, on-time execution of client expense and optional service requests by leading daily intake, prioritization, and workflow management through Wrike.

• Ensure service levels, quality standards, and turnaround times are consistently met by aligning staffing, schedules, and capacity with business demand.

• Build a high-performing team by coaching, developing, and supporting team members through regular feedback, onboarding, and skills growth.

• Strengthen operational performance by monitoring accuracy, productivity, and process adherence, and taking action to address gaps or risks.

• Lead continuous improvement within the workstream by identifying inefficiencies, standardizing workflows, updating procedures, and implementing scalable solutions.

• Partner across the Support Resolution Center and with matrix teams to support cross-functional improvements and effective load balancing during volume spikes.

• Use operational data and Wrike insights to spot trends, anticipate needs, and drive informed decisions.

• Serve as a trusted escalation point for complex issues, ensuring timely resolution and strong communication.

• Contribute to workforce planning by sharing insights on staffing needs, skills development, and hiring priorities.

Qualifications

Required

• Minimum of 5 years of experience in client expense, sales administration, or related operational processing roles.

• At least 2 years of experience in a supervisory, team lead, or peer-lead role supporting day-to-day execution and team performance.

• Proven experience working in a high-volume, queue-based environment with shifting priorities.

• Strong working knowledge of workflow management tools such as Wrike, including intake, tracking, and prioritization.

• Demonstrated ability to collaborate across teams to drive operational consistency and process improvement.

Preferred

• Bachelor’s degree in business, operations, or a related field.

• Experience updating standard operating procedures or supporting process documentation.

• Comfort using data and metrics to guide decisions and communicate recommendations.

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If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 66,400 – 110,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.