Supervisor – Client Data & Reporting at Cigna

Supervisor – Client Data & Reporting at Cigna

Supervisor, Client Data & Reporting

Opening Statement
We are looking for a thoughtful and driven leader who is energized by turning data into insight that helps teams succeed. As Supervisor, Client Data & Reporting, you will guide a talented analytics team while shaping how client and sales data is delivered across the organization. This role blends operational excellence, people leadership, and strategic influence. You will help business partners move faster, decide smarter, and trust the data that powers their work—while growing your own leadership capabilities in a collaborative, high‑impact environment.

Responsibilities

Deliver Reliable, High‑Impact Reporting

• Ensure client and sales partners receive timely, accurate, and consistent reporting that enables confident decision‑making.

• Oversee intake, prioritization, and execution of reporting requests using Wrike, balancing speed, quality, and capacity.

• Guide analysts in producing recurring, ad‑hoc, and project‑based reports aligned to approved data sources and standards.

Lead Through Partnership and Influence

• Serve as a trusted escalation point for complex reporting needs, collaborating with Senior Client Data Analysts to resolve challenges.

• Represent the Client Data & Reporting team in market and regional sales operations discussions.

• Translate business questions into clear analytics requirements that support application development and reporting solutions.

Strengthen Data Strategy and Quality

• Identify risks, perform root‑cause analysis, and recommend data‑driven improvements.

• Integrate multiple approved data sources to deliver clear, actionable insights.

• Support the evolution of reporting strategies that scale with business growth.

Drive Continuous Improvement

• Lead process improvements that reduce manual effort, increase standardization, and improve turnaround time.

• Identify automation opportunities and partner with matrix teams to implement sustainable solutions.

• Maintain clear, accessible documentation and standard operating procedures.

Develop and Inspire the Team

• Coach and develop Client Data Analysts and Senior Client Data Analysts through ongoing feedback and support.

• Reinforce a culture of accountability, curiosity, and collaboration aligned with SRC operating principles.

• Support training efforts to build consistent tool usage and reporting excellence.

Qualifications

Required Qualifications

• Minimum 5 years of experience in sales operations, reporting, analytics, or a closely related function.

• Hands‑on experience with client or sales reporting platforms such as ADVICE, CFE, Tableau, Salesforce, Tech Central, EICO, Convey, or similar tools.

• Proven ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail.

• Experience partnering with matrix teams and engaging directly with business stakeholders.

• Strong written and verbal communication skills with proficiency in Microsoft Office 365.

Preferred Qualifications

• Bachelor’s or Associate degree in analytics, business, or a related field.

• Experience leading or influencing process improvement or automation initiatives.

• Prior people leadership experience, either formal or informal, supporting team development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 66,400 – 110,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.