Senior Case Management Supervisor at International Rescue Committee
Key Responsibilities
Technical Supervision
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Supervise protection case workers and provide regular technical guidance.
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Conduct case reviews, case conferences, and quality assurance checks.
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Ensure adherence to case management SOPs and protection principles.
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Provide on-the-job mentoring and coaching to case workers.
Case Management Implementation
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Ensure timely identification, assessment, and follow-up of protection cases.
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Ensure case plans are developed and implemented appropriately.
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Monitor case progress and ensure proper closure procedures.
Coordination and Referrals
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Strengthen referral pathways with health, legal, psychosocial, and civil documentation services.
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Coordinate with government departments, NGOs, and protection partners.
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Participate in district-level protection coordination meetings.
Monitoring, Documentation, and Reporting
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Ensure accurate and confidential case documentation.
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Maintain secure case management databases and files.
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Compile and submit regular program reports to the Protection Manager.
Capacity Building
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Support training and capacity development of protection staff.
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Facilitate learning sessions on protection principles and case management standards.
Safeguarding and Protection Standards
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Ensure all activities follow Do No Harm, survivor-centered approach, PSEA, and safeguarding policies.
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Promote ethical practices and confidentiality in case handling.
Required Qualifications
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Bachelor’s or Master’s Degree in Social Work, Psychology, Sociology, Human Rights, or a related field.
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Minimum 5 years of experience in protection programming, including 2–3 years in case management supervision.
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Strong understanding of protection principles and referral mechanisms.
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Experience working with vulnerable populations and humanitarian contexts.
Core Competencies
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Leadership and team supervision
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Protection case management expertise
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Strong coordination and communication skills
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Analytical and problem-solving abilities
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Strong reporting and documentation skills
Ethical Considerations
The Senior Protection Case Management Supervisor must comply with the organization’s Code of Conduct, Child Safeguarding Policy, and Prevention of Sexual Exploitation and Abuse (PSEA) standards.
