Endpoints and Data Center Manager at Equity Bank Kenya

Endpoints and Data Center Manager at Equity Bank Kenya

Key Responsibilities

1. Endpoint Infrastructure Management

• Manage the lifecycle of end-user devices, including:

  • Desktop computers

  • Laptops

  • Printers and multifunction devices

  • ATMs

  • Note counters and branch devices

• Ensure standardization, deployment, configuration, and maintenance of endpoint devices.

• Oversee operating system deployment, patch management, and software installation.

• Ensure endpoints comply with security policies and IT standards.

2. Data Center Infrastructure Oversight

• Oversee the operations of primary and disaster recovery data centers.

• Supervise management of power infrastructure, including:

  • UPS systems

  • Generators

  • Power distribution

• Ensure proper operation of cooling systems, environmental monitoring, and structured cabling.

• Monitor data center capacity, availability, and operational performance.

3. Team Leadership and Supervision

• Lead and supervise the Endpoint Support Team and Data Center Engineers.

• Assign tasks, monitor performance, and provide technical guidance.

• Ensure teams meet service delivery targets and operational KPIs.

• Conduct team training, mentoring, and performance reviews.

4. IT Asset and Device Management

• Manage the inventory and lifecycle of endpoint devices and data center equipment.

• Ensure accurate asset tracking and documentation.

• Coordinate device procurement, deployment, replacement, and decommissioning.

5. ATM and Branch Device Management

• Oversee installation, maintenance, and monitoring of ATMs.

• Ensure the operational availability of note counters and branch technology devices.

• Coordinate with vendors for maintenance and technical support.

6. Incident and Problem Management

• Ensure timely resolution of endpoint and infrastructure incidents.

• Lead root cause analysis for recurring issues.

• Implement preventive measures to reduce system downtime.

7. Vendor and Service Management

• Manage relationships with vendors supplying endpoint equipment, ATMs, printers, and data center infrastructure.

• Ensure vendors meet contractual obligations and service level agreements (SLAs).

8. Compliance and Security

• Ensure endpoint and data center systems comply with IT security policies and regulatory requirements.

• Support IT audits, compliance checks, and risk assessments.

Required Qualifications

Education

Bachelor’s Degree in one of the following:

• Information Technology

• Computer Science

• Computer Engineering

• Electrical or Electronics Engineering

• Telecommunications Engineering

Experience

• 5–7 years of experience in IT infrastructure or end-user computing support.

• Experience managing:

  • Endpoint devices (PCs, printers, laptops)

  • ATMs and branch devices

  • Data center infrastructure

• At least 2–3 years in a supervisory or management role.

Experience in banking or financial institutions is highly preferred.

Technical Skills

• Endpoint device management

• Windows operating systems and enterprise deployment