Adult Education Case Manager at International Rescue Committee
Job Overview:
The Adult Education Case Manager provides case management services to clients participating in ESL classes at the RAI office in NYC. Case management comprises designing, developing, and implementing a career roadmap to prepare our IRC clients with low English proficiency to be ready to enter the job market.
This role is responsible for supporting outreach and enrollment for English classes, creating educational and career goals for students, and monitoring student progress on goal attainment.
The Adult Education Case Manager’s efforts directly contribute to students’ success, as they refer students to industry-aligned training and certifications, provide career coaching and job placement support, and develop community and employment partnerships.
Work Schedule:
This is an in-person, part-time position (20 hours per week).
Major Responsibilities:
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Conduct primary outreach for client enrollment into ESOL and Career Development programing.
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Conduct pre-enrollment assessments with clients, enroll eligible candidates, create career development plans detailing a client’s long-term career goals and a step-by-step plan for their achievement, and provide ongoing case management.
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Provide intensive employment-focused case management to program participants.
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Maintain accurate and up-to-date case files documenting client goals, activities, and services, and monitor clients’ progress.
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Document services provided and client outcomes in relevant case management databases.
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Provide one-on-one assistance to help clients prepare their resumes, look for appropriate job opportunities, and practice interview skills.
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Develop and locate appropriate employment opportunities for clients.
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Identify and engage local agencies for participant referrals and maintain relationship with training partner to assess progress of training participants.
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Work closely with IRC employment specialists, case managers, and financial education staff members to integrate career development activities within existing services.
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Support colleagues in tracking quantifiable measurements to assess project effectiveness.
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May be required to facilitate workshops and refine advanced work readiness curriculum in collaboration with agency staff, both online and in person, to help clients overcome education and work barriers as needed.
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Other related duties as assigned.
Job Requirements:
Work Experience / Education:
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Relevant degree or equivalent professional experience.
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The ideal candidate would have experience in developing curriculum and instructing coursework for English Language Learners.
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Experience in a non-profit setting and prior experience working in employment services a plus.
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Experience working in a diverse and non-traditional setting with a multicultural client base.
Demonstrated Skills and Competencies
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Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
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Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
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Exceptional organizational skills with proven attention to detail.
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Demonstrated success working and communicating effectively in a multicultural environment.
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Proven ability to contribute both independently and as a key team member.
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Proficient in Microsoft Office applications (Word, Excel, Outlook)
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Experience managing databases.
Language Skills
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Fluent in English, both spoken and written; bilingual ability preferred, preferably in Spanish or French. Basic knowledge of Farsi, Pashto, Russian, or Ukrainian is a plus.
Preferred experience & skills
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Ability to work both independently and in a dynamic, cross-functional team structure
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Demonstrated ability to work effectively with stakeholders at all levels
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Ability to manage and work through change in a proactive and positive manner.
Working Environment
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Willingness to work during class hours (mid-morning and late afternoon).
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Standard office work environment, along with some local travel to employers and other community-based partners.
Union Eligible:
This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.
Compensation: (Pay Range: $27.50) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
