April 21, 2026 • Careers

Business Analyst – Digital Financial Products at KCB Bank Kenya

Overview

JOB PURPOSE The job holder is responsible for designing, creating and executing analytical products including standard reporting, custom reporting, import/export data files and simulation models. The incumbent will work with staff to produce reports that provide valuable insight for all areas of the business to enable continuous business improvements with current practices, products, and services.

Role

KEY RESPONSIBILITIES:

• Evaluation of business ideas, projects, and initiatives.

• Support in business case creation for digital products by gathering all necessary requirements, data and information.

• Support implementation of digital products and services to drive the digital agenda by ensuring efficiency in business processes.

• Analyze data to identify industry and customer trends.

• Share Business performance reports with stakeholders both internal and external to facilitate decision making.

• Analyze, visualize, and interpret business data to evaluate key businesses operations and processes, identifying areas for improvement in line with user needs and stakeholder priorities.

• Develop reports and other information products to present analysis that supports decision-making, strategy, and routine business operations.

• Knowledge transfer – Systems training and knowledge transfer support.

• Make recommendations on ways to improve systems by studying current practices and designing any modifications.

• Review, analyze, and create detailed documentation of business processes and user needs, including workflow.

• Developing and documenting User Adoption Strategies and supporting the business in change management of systems and process changes.

• Support line managers to develop and maintain business dynamic dashboards, highlighting performance against critical KRA/KPIs thus enhancing visibility and awareness throughout the business.

• Identify, analyze, and interpret trends or patterns in complex data sets to aid.

• Train internal and external users on reporting tools and provide ongoing support.

• Drive operational excellence by liaising with ICT team to automate manual processes by leveraging on existing resources and management decision making Innovation.

Skills and Experience

• BS degree in Computer Science, Mathematics, and Statistics or equivalent combination of education.

• Adaptable to change and able to work independently and as part of a team.

• Technical expertise with data modeling, database design, and data mining,

• Experience in authoring SQL queries and using report writing tools with Power BI experience

• Exceptional report presentation skills with use of visualization and dashboard

• Strong problem analysis skills to include the use of mathematical/ statistical concepts to validate results.

• Clear and concise communication with superior written and verbal communication skills.

• Ability to interact with all levels of internal and external business partners.

• Manage and prioritize work effectively with minimal supervision.

Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.