Frequently Asked Questions

Payment is via M-Pesa only. Go to your M-Pesa menu, choose Send Money, enter 0714 641 580 as the recipient, enter the package amount (150, 300, or 500), and confirm. You will receive an SMS with a confirmation code — paste that code into the submission form when listing your business. We verify each code against our M-Pesa statement before publishing.

Most listings are reviewed and published within 24 hours of submission. Premium package subscribers get priority review (typically under 12 hours). If we need additional information from you — for example, a clearer business description or a different logo — we will email you, which may extend the timeline slightly.

At minimum: your business name, a short tagline, a description of what you offer (at least 50 characters), your category, and at least one contact method. Listings with a logo, photos, full address, opening hours, WhatsApp number, and social media links get significantly more customer inquiries — so take the time to fill in everything you can. You can edit any of this later from your dashboard.

Yes. Log in to your account, open your dashboard, and click Edit on the listing you want to change. Updates to contact details, photos, and descriptions go live immediately. If you change your business name or category, the listing goes back into review briefly so we can verify the change is legitimate.

Every package keeps your listing live for 1 month from the date of approval. We will send you an email reminder 30 days before expiry so you can renew if the listing is still working for you. If you do not renew, the listing is automatically unpublished — but you can re-list at any time by purchasing a new package.

If we reject your listing (most commonly because the description is too short, the business appears to be illegal, or the M-Pesa code does not match our records), we email you with specific reasons and instructions on how to fix it. You can edit and resubmit at no additional cost. If we ultimately cannot approve your listing, you receive a full refund within 7 business days.

Absolutely. Many of our customers run multiple ventures — a shop and a side consultancy, for example, or several branches of the same business. Each listing is reviewed and priced independently. The Premium package (5 listings for KES 500) is specifically designed for users who want to list several businesses at once and save money.

Yes. Every county from Mombasa to Mandera, Nairobi to Marsabit, is supported. When you submit a listing, you select your county from a dropdown — customers can then browse businesses by county from the homepage. If your county currently has few listings, that is an opportunity: your business will be among the first customers see when they search locally.

Registered users can leave one review per listing, with a 1-5 star rating and a written comment. Reviews are moderated before they appear publicly — we remove spam, personal attacks, and reviews that look fake. Businesses can respond to reviews from their dashboard. Honest reviews, both positive and negative, help other customers make informed decisions and reward businesses that deliver great service.

Yes. Your account email and password are stored securely using WordPress's built-in password hashing. We never sell your contact information to third parties. The business details you submit (phone, email, address) appear publicly on your listing — that is the whole point — but your M-Pesa code and payer phone number are visible only to our admin team for verification purposes. Read our Privacy Policy for full details.

If your listing has not been published yet, you can request a full refund at any time before approval. Once a listing is live, refunds are handled case-by-case: if we made an error or your listing was rejected and we cannot remedy it, you get a full refund within 7 business days. If you simply change your mind after the listing is live, we cannot refund, but you can unpublish the listing at any time and your details are removed from the site.