Club Supervisors at The Luke Hotel
Qualification and Requirements
Academic Qualifications – O level with mean of C stand
Professional Qualifications – At least an advanced certificate in Food and Beverage Operations from a recognized hospitality training institution
Diploma / Degree a definate advantage
Experience – 5 years experience in a similar position or manager at a busy high end club
Leadership – A natural and strong leader, team management and interpersonal skills
Financial and Business Acumen – Good financial management insights and budgeting skills.- drive and urge for profitability mentality
Knowledge – Thorough knowledge of club setting and operations – deep comprehension of the Food and Drinks management and operations aspect and night life in general
Technical Knowledge – Well versed in all matters of food and beverage sales and service and particularly aspects of Techniques in Service Supervision and controls of both food and drinks
Flexibility – ability to adapt to flexible working hours – long, evenings, weekends and public holidays
Computer literacy – conversant with working with a POS and materials control systems
Key Duties and Responsibilities
Operational Management – overseeing daily operations, including setting up, monitoring and closing down the club
Management of cash flows and daily financial reports
Develop strategies for marketing to drive revenue and club growth
Staff Supervision – staff scheduling, monitoring performance ensuring smooth seamless efficient and professional service delivery. Staff recruitment, training and motivation
Guest Experience – handling of our esteemed VIP guests and ensuring high quality experience
Guest Complaints – handle promptly and professionally all guest issues to logical conclusion
Inventory Management-monitor inventory levels and stock controls for food and drinks – initiate procurement requests
Coordination – facilitate coordination across all departments – including promotions, security, service, production and entertainment to enhance customer experience
Ensure compliance of healthy, safety and licensing regulations
Maintain cleanliness, ambience, overall set up and standards of the club
