HRBP – Care Centre (Eldoret) at Safaricom Kenya
Overview
We are pleased to announce the following vacancy HRBP – Care Centre in People Cluster based in Eldoret Care Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Role
Reporting to the HRBP Lead – Care Centre, the role holder will be responsible for Strategic Business support on the People agenda and acts as the primary HR interface with the business leadership community. It leads the transforming people agenda by pro-actively bringing to life the Safaricom People Strategy. The specific purpose of this role is to be a strategic partner providing professional long term strategic guidance and operational support to meet the evolving people management needs of core Business Unit or Division it supports.
About The Company
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
Responsibilities
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Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
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All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
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Support the Senior HRBP in formulating and implementing value adding strategic HR Functional plans that deliver business results.
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Support the Senior HR Business Partner and in liaison with the COE colleagues to deliver best practice, customer and solution focused HR function, on:
Recruitment, Retention And Contract Management
Employee Inductions And Deployment
Performance Management
Rewards Management
Training Needs Analysis And Capability Building
Change Management -
Talent Management Routines And Succession Planning.
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Provide professional and timely employee relations advice and guidance to managers and colleagues. Provide coaching and support as required, and be comfortable influencing and challenging where appropriate.
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Interpret and provide advice on HR policy and variations across the BU or Division, supporting managers in the practical implementation of HR policies, employment legislation and best practice.
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Provide advice and guidance for disciplinary hearings and other types of hearings and where appropriate offer advice and guidance to the panel.
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Support in managing organizational change, redundancy and redeployment, in line with legislation, policy and good practice.
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Deputize for the Senior HRBP as requested at Business and other strategic meetings.
Core competencies, knowledge and experience:
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Good Understanding of the Safaricom business and the work of the functional Business Unit.
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Good understanding of clients and the organizational culture.
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Ability to be innovative and a creative problem solver.
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Good analytical skills including the ability to think strategically and creatively.
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Ability to inspire trust and build values based relationships.
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Understanding HR Policies and procedures deeply as well as Kenya HR labour Laws.
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Service Orientation -responsive to client needs, questions and concerns in an accurate timely manner.
Requirements
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Degree in Business Management or related field with ideally a HND in HR.
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Knowledge of HR with a minimum of deep knowledge in 2 HR practice areas.
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At least 10 years progressive HR experience with at least 3-5 in managerial positions.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
