About Pacific Trust
Pacific Trust is a microfinance institution that provides savings, credit, and micro-insurance products to low-income entrepreneurs, women's groups, and smallholder farmers in rural and peri-urban Kenya. Licensed by the Central Bank of Kenya, Pacific Trust was founded in 2005 and currently serves over 85,000 active borrowers through a network of eighteen branches and forty-seven agent outlets. The institution's loan portfolio stands at KES 4.2 billion with a non-performing loan ratio below three percent. Pacific Trust also offers agricultural lending tied to crop cycles and partners with ten insurance companies to provide weather-indexed crop insurance.
What you will do:
You will manage the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are clean, well-maintained, and presented to the hotel's standards. Daily responsibilities include inspecting rooms, managing the room assignment schedule, supervising housekeeping attendants, and coordinating with the maintenance team to report and follow up on repair requests. The role involves managing linen inventory, cleaning supplies, and equipment, and ensuring that cost budgets are adhered to. You will also handle guest requests related to room amenities, laundry, and special setups. During peak occupancy periods, you will coordinate with the front office to prioritise room turnovers. Strong organisational skills and the ability to lead a large team are essential for this position.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Pacific Trust offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.
