About Maplewood Holdings
Maplewood Holdings is a dairy farming and processing company that operates a 2,500-acre farm in Uasin Gishu County and a processing plant that produces fresh milk, yoghurt, cream, and cheese. Founded in 1998, Maplewood milks approximately 3,000 cows daily and processes 120,000 litres of milk per day. The company sells through its own retail brand in supermarkets across Kenya and also supplies bulk milk to other processors. Maplewood employs 600 staff and holds ISO 22000 food safety certification. The company runs an artificial insemination programme and a farmer training initiative that supports 500 surrounding smallholder dairy farmers.
What you will do:
You will be part of the help desk team supporting internal staff with IT-related issues including hardware troubleshooting, software installation, network connectivity, and password resets. The role involves logging tickets in the ITSM system, diagnosing problems, and either resolving them at first level or escalating to the appropriate IT team. You will also assist with onboarding new employees by setting up their workstations, email accounts, and access to company systems. The position requires a solid understanding of Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts. You will maintain an FAQ knowledge base and contribute to user guides and training materials. The help desk operates on a shift system, so flexibility to work early mornings, evenings, and occasional weekends is required.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Maplewood Holdings is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.
