About Ridgeway Holdings
Ridgeway Holdings is a transport and logistics company that specialises in passenger bus services and parcel delivery along the Nairobi-Mombasa, Nairobi-Kisumu, and Nairobi-Eldoret corridors. Founded in 1999, the company operates a fleet of sixty luxury buses and forty parcel vans. Ridgeway carries an estimated 4,000 passengers daily and has earned a reputation for punctuality and safety. The company employs 500 staff including drivers, conductors, mechanics, and customer service personnel. Ridgeway Holdings is licensed by the National Transport and Safety Authority and holds ISO 39001 certification for road traffic safety management.
What you will do:
As a branch team member, you will handle counter transactions including deposits, withdrawals, transfers, and bill payments for retail and small business customers. Accuracy is critical because you will be dealing with large volumes of cash and account entries daily. You will also open new accounts, issue debit cards, and educate customers on digital banking channels. The role requires you to identify referral opportunities and direct customers to the appropriate product specialists for loans, insurance, or investment products. You will ensure that all transactions comply with Know Your Customer requirements and anti-money laundering regulations. Balancing the cash drawer at the end of each business day and reporting any discrepancies are mandatory daily routines. The bank operates in a fast-paced environment, so the ability to work quickly without compromising accuracy is essential.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
To apply, submit your application through the apply button below. Include your CV, a cover letter, and copies of your academic and professional certificates. Ridgeway Holdings is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals regardless of gender, disability, or ethnic background.
