Branch Manager – Hola Branch

Branch Manager – Hola Branch at KCB Bank Kenya

Branch Manager – Hola Branch at KCB Bank Kenya

Overview

Reporting to the Regional Business Manager, the Branch Manager will be responsible for the overall leadership of the branch to achieve growth and profitability, customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources. Detailed Description

Role

Key Responsibilities

• Achieve profitability targets through revenue maximisation and prudent cost management.

• Grow and monitor branch’s liability and asset portfolios to achieve business targets.

• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.

• Overall management of the branch through efficient utilization of resources.

• Delivery of excellent customer service through maintenance of high service standards.

• Ensure compliance to Enterprise-Wide Risk Management Framework.

• Motivate, coach, and develop a high performing team.

• Champion digital migration in the branch.

The Person

For the above position, the successful applicant should have the following: –

• A Bachelor’s Degree from a recognized institution.

• Cash Management Training is required.

• A minimum of 8 years General Banking experience with at least 2 years at as Branch Manager.

• Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.

At least 4 years’ experience in the following roles:of high-performingthe

• Personal/Business/Retail Banking or Sales Manager.

• Credit Management.

• Customer Service / Relationship Management.