Endpoints and Data Center Manager

Endpoints and Data Center Manager at Equity Bank Kenya

Endpoints and Data Center Manager at Equity Bank Kenya

Key Responsibilities

1. Endpoint Infrastructure Management

• Manage the lifecycle of end-user devices, including:
  • Desktop computers
  • Laptops
  • Printers and multifunction devices
  • ATMs
  • Note counters and branch devices
• Ensure standardization, deployment, configuration, and maintenance of endpoint devices.
• Oversee operating system deployment, patch management, and software installation.
• Ensure endpoints comply with security policies and IT standards.

2. Data Center Infrastructure Oversight

• Oversee the operations of primary and disaster recovery data centers.
• Supervise management of power infrastructure, including:
  • UPS systems
  • Generators
  • Power distribution
• Ensure proper operation of cooling systems, environmental monitoring, and structured cabling.
• Monitor data center capacity, availability, and operational performance.

3. Team Leadership and Supervision

• Lead and supervise the Endpoint Support Team and Data Center Engineers.
• Assign tasks, monitor performance, and provide technical guidance.
• Ensure teams meet service delivery targets and operational KPIs.
• Conduct team training, mentoring, and performance reviews.

4. IT Asset and Device Management

• Manage the inventory and lifecycle of endpoint devices and data center equipment.
• Ensure accurate asset tracking and documentation.
• Coordinate device procurement, deployment, replacement, and decommissioning.

5. ATM and Branch Device Management

• Oversee installation, maintenance, and monitoring of ATMs.
• Ensure the operational availability of note counters and branch technology devices.
• Coordinate with vendors for maintenance and technical support.

6. Incident and Problem Management

• Ensure timely resolution of endpoint and infrastructure incidents.
• Lead root cause analysis for recurring issues.
• Implement preventive measures to reduce system downtime.

7. Vendor and Service Management

• Manage relationships with vendors supplying endpoint equipment, ATMs, printers, and data center infrastructure.
• Ensure vendors meet contractual obligations and service level agreements (SLAs).

8. Compliance and Security

• Ensure endpoint and data center systems comply with IT security policies and regulatory requirements.
• Support IT audits, compliance checks, and risk assessments.

Required Qualifications

Education

Bachelor’s Degree in one of the following:

• Information Technology
• Computer Science
• Computer Engineering
• Electrical or Electronics Engineering
• Telecommunications Engineering

Experience

• 5–7 years of experience in IT infrastructure or end-user computing support.
• Experience managing:
  • Endpoint devices (PCs, printers, laptops)
  • ATMs and branch devices
  • Data center infrastructure
• At least 2–3 years in a supervisory or management role.

Experience in banking or financial institutions is highly preferred.

Technical Skills

• Endpoint device management
• Windows operating systems and enterprise deployment