Information Technology Officer

Information Technology Officer at FHI360 NGO

Information Technology Officer at FHI360 NGO

KEY RESPONSIBILITIES:

The IT Officer will be a member of the Digital Transformation Technology (DTT) department. He/She will provide support to the end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. He/She works with the Asia Pacific DTT Operations team to coordinate support, project delivery, upgrades and routine tasks.

• Provides support of computer hardware, software, printers, applications, operating systems, servers and network devices.

• Ensures the weekly update of the Endpoint Management of servers and clients

• Performs regular backups of servers, user files, and network shared files

• Performs software installations on company computers and configures applications as specified.

• Working knowledge and understanding of a variety of technologies to effectively support the end- users.

• Configures and maintains servers, routers, switches, wireless access points, security appliances, etc.

• Maintains the office IT system and upgrades when required or as instructed by the DTT Operations Team.

• Ability to interact with a broad range of end-users and use various technical resources to provide support.

• Manages and collaborates with third-party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.

• Responsible for the optimal operation of all office devices and end-user computing environments, hardware, and peripherals, which directly support and help manage the end-user computing environment.

• Supports organizational-wide priorities by ensuring optimal support and timely resolution of incidents

• Demonstrates ownership or escalates if necessary for all incidents or service requests

• Responsible for tracking the progress of all incidents to conclusion

• Identifies and promotes technical and operational “best practices.”

• Trains staff on newly deployed technologies

• Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs)

• Plan and conduct periodic visits to field offices to provide technical support and strengthen the capacity of FHI 360 staff and partners in maintaining up-to-date computer systems

• Advises management on everything IT (budget, procurement, strategy, project startup/closeout, vendor selection, project technologies, etc). Attends meetings for these activities.

SKILLS:

• Moderate understanding of Information Technology industry practices.

• Solid knowledge and experience with incident management and operations services tools and systems (ITSM).

• Proficiency with Windows Operating Systems, Exchange Server, Microsoft Active Directory, Virtualization, Cloud Technologies, Microsoft 365.

• Knowledge of Cisco Routers/Switches, Meraki’s and other network devices.

• Telecommunications: PABX, VoIP, voice mail, and peripheral devices

• Desktop: Windows 10/11, Endpoint Management

• Working knowledge of Cisco routers/switches, Cisco Meraki, TCP/IP, DNS, DHCP.

• Strong oral and written communication skills. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.

• Ability to multitask and self-motivate through assignments and routines.

• A willingness to increase knowledge and update skills as required.

MINIMUM REǪUIREMENTS:

• BS/BA and 3 – 5 years relevant experience; or High School/GED and 5 – 7 years relevant experience.

• Prior work experience in a non-governmental organization (NGO).

• Fluency in English and local language.

The expected hiring salary range for this role is PHP 750,000 to 900,000 annually for basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks.

FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email [email protected].

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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