IT Officer

IT Officer at FHI360 NGO

IT Officer at FHI360 NGO

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment, and research. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world.   Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities, and countries we serve–improving lives for millions.  We seek qualified candidates for the position of IT Officer.

Position Description:

The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, network connectivity, and remote access.   Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.  He/She works with the IT Manager, the US ISS Operations team, and the US ISS Infrastructure team to coordinate support, project delivery, upgrades, and routine tasks.

• Handles basic support of hardware, software, applications, and operating systems, network printers and scanners, technical consultation, and networking.

• Serves as a productive project team member by completing assigned tasks.

• May lead small projects to build project management/delivery capacity

• Performs software installations on company computers and configures applications as specified.

• Working knowledge and understanding of a variety of technologies to effectively support end- users.

• Repairs computer equipment and replaces computer parts

• Plan and implement scheduled maintenance upgrades and software upgrades when necessary

• Provides desktop/user support

• Provide IT user training and documentation

• Ensures the weekly update of the Kaspersky Anti-Virus on servers and clients

• Excellent oral and written communication skills.

• Ability to interact with a broad range of end-users and use various technical resources to provide support.

• Manages IT incidents/requests and escalates them to the IT Manager as necessary

• Demonstrates ownership of customer issues and independently seeks solutions.

• Works on assignments that are routine in nature.

• Ensures compliance with FHI 360’s IT Policies

• Provides user training on new technologies

• Can recognize situations that deviate from accepted practice and seek managerial advice before taking action.

• Works under direct supervision and follows specific instructions.

• Does not change procedures without supervisor’s approval.

• Ensures compliance of FHI 360’s IT policies

• Generally, reports directly to the IT Manager

Skills: 

• Must speak and write fluent English

• Basic understanding of Information Technology industry practices.

• Solid knowledge and experience with incident management and operations services tools and systems.

• Proficiency with MS Office Suite 2013 & 2016, Windows 7 & 10, Exchange 2010/2013, Active Directory.  Basic knowledge of Cisco routers/switches and other networking devices.  A willingness to increase knowledge and update skills as required.

• Skills in oral and written communication. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public. 

• Ability to multitask and self-motivate through assignments and routines.

Minimum Requirements:

• 5 years of experience providing end-user phone support for current PC desktop and application software OR installing and upgrading.

• Troubleshooting and repairing personal computers in a network environment.

• Bachelor’s Degree or its International Equivalent in Computer Engineering, Computer

• Science, Information Technologies or Related Field. Prior work experience in a non-governmental organization (NGO).

• Equivalent combination of education and experience.

FHI 360 offers a competitive compensation package and is an equal opportunity employer. Please note that only pre-selected candidates will be contacted.

The expected hiring salary range for this role is USD 14,000 to 20,000 annually for basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay,  and budget.  

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected].

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360’s Career Portal.