Technical Training Lead Analyst – Accredo – Remote

Technical Training Lead Analyst – Accredo – Remote at Cigna

Technical Training Lead Analyst – Accredo – Remote at Cigna

As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.

In this role, you will make an impact on our pharmacy patients and the organization as a whole by:

• Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
• Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
• Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
• Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
• Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
• Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices

What you will need to be successful in the role:

• High school diploma or GED required, bachelor’s degree preferred
• 2+ years’ technical writing experience required
• 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required
• MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role
• Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
• Advanced knowledge of writing and editing best practices and use of style guides
• Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
• Ability to adhere to departmental quality practices, style guides, and company brand standards

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 71,100 – 118,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email mailto:[email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.