April 21, 2026 • Careers

Lugogo Branch.Relationship Manager SME at KCB Bank Kenya

Overview

JOB PURPOSE: To sell SME products and provide general business banking solutions to customers while observing the policies, processes, and procedures of KCB Bank.

Role

Job Definition.

• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.

• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.

• Facilitate the branch’s Service Delivery to customers.

• Handle Establishment of new and Variation of existing account relationships.

• Deal primarily with SME accounts.

Principal Accountabilities

• Selling bank products to new customers and cross selling to existing customers.

• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.

• Deposit mobilization for the bank

• Extending support and guidance to Customer Care Rep.

• Leadership of the Branch’s customer service.

• Credit cards/debit cards inquiries and encashment.

• Collect information from customers relating to account relationship.

• Handling of shares IPO related matters.

• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.

• Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.

• Annual branch budget relevant areas.

• Sales calls and market intelligence gathering.

• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.

• Receiving, guiding, and doing initial appraisal of loan applications

• Explaining and having customers sign letters of offer.

• Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.

• Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).

• Any other duties that may be allocated from time to time.

Knowledge and experience required.

• Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.

• At least 2 years’ experience in sales and services and their relevance to both SME customers.

• Ability to identify, analyze and structure both SME lending requirements.

• Thorough knowledge of banking products and services.

• Demonstrate knowledge of Digital Financial services and their relevance to customers.

• Strong communications, negotiation, and interpersonal skills with ability to win business.

• Passion for Performance.

• Open to New Ideas in a rapidly changing Business Environment and innovative.