Company: Workday | Location: USA.AZ.ScottsdalePrimary Location Base Pay Range: $95 | Category: Customer Support | Experience: 5 Years
Apply Here: https://onnetpulse.com/jobs/workday-customer-success-manager-paradox
Customer Success Manager – Paradox at Workday
About the Role
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Responsibilities:
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Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
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Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
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Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
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Provide troubleshooting and product support to quickly resolve any open issues identified
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Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
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Provide deep product expertise and serve as the subject matter expert for platform use and support
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Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
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Provide additional implementation support, as needed
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Develop and nurture relationships with clients and users within client organizations
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May lead working teams to support client onboarding, training, and ongoing support
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Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
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May provide functional and technical mentorship to junior Client Success team members
About You
Basic Qualifications
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5+ years of experience in customer success or account management roles or demonstration of equivalent experience
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5+ years of experience supporting or implementing enterprise SaaS solutions
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Technical understanding of complex software ecosystems within large multinational corporations
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Experience educating clients on products and providing ongoing training to users
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Comfortable working with a global, cross-functional team and clients across different time zones
Other Qualifications
– Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
– Customer management experience in a complex software or SaaS environment.
– Proven track record to collaborate and build strong relationships with customers especially at the executive level.
– Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
– Account management / adoption planning experience preferred.
– Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
– Excellent organization, time management, data analysis, and communication skills.
– Bachelor degree or equivalent work experience; Business or Technical degree preferred.
– Ability to travel up to 30%.
Primary Location: USA.AZ.ScottsdalePrimary Location Base Pay Range: $95,000 USD – $142,600 USDAdditional US Location(s) Base Pay Range: $90,300 USD – $160,400 USD
https://onnetpulse.com/jobs/workday-customer-success-manager-paradox
