Total Rewards Lead at Safaricom Kenya
Overview
We are pleased to announce the following vacancy Total Rewards Lead within People Cluster. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Role
Reporting to the COE Lead – Reward, Recognition & Policy, the role holder will be involved in implementation of the total reward strategy for Safaricom and related entities, through management of compensation and benefits, timely and accurate payroll management and consistent application of reward policies and procedure.
About The Company
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
Responsibilities
Compliance & Safety
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Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
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All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Pension Scheme Management
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Alternative contact pension related issue.
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Liaising with the pension scheme administrators and secretariat on monthly contributions.
Share Plans
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Participate in the development and management of the grant scheme after rolling out.
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Preparing all communication materials related to the ESOP.
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Working closely with external administrators for the schemes.
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Create SLA’s for each provider involved in the scheme’s management.
Benefits Management & Review
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Manage the Launch of new programs as deemed attractive for retention and attraction as part of the Talent Management Program.
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Continuous review of benefits to ensure relevance, market competitiveness and compliance.
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Ensure funding application by Finance department is correct and report monthly on discrepancies.
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Ensure Mortgage Scheme should be fully funded, and usage monitored monthly in-conjunction with Housing Finance and ensuring budget availability.
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Liaising with the suppliers of the personal loans and car loans and participating in review negotiations.
Payroll Management
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Ensure Payroll entries are closed & salaries paid & movement schedule & transfers done.
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Ensure Casual staff payment vouchers are signed off & payment made.
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Timely and accurate analysis computation & documentation of payroll issues.
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Flagging of overtime & allowances costs that are over 100% of basic pay.
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Ensure monthly statutory payment remittances.
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Maintain compliance requirements as per regulatory guidelines.
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Ensure the Payroll Software is regularly & accurately updated to capture changes in Legislation i.e. taxation.
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Accurate reconciliation & authorization of payroll reports, accounts & journals.
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Ensure that all Local Contracted staff payments are processed and transferred as per the Main Payroll.
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Ensure accuracy of both input and output details on payroll.
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Continuously improve all applications relating to payroll.
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Quarterly reports on system optimization opportunities.
Annual Reward Cycle
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Work in team to ensure flawless roll-out of the Bonus and Salary review cycle.
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Ensure accurate system set-up for the reward cycles.
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Work with HRBPs during the cycle to support line manager recommendations and correctness of reports.
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Provide reports during and after cycle.
Compensation
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Preparation of Salary offers and total reward statements.
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Participation in benchmarking surveys for salaries and other compensation elements.
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Ensure compensation proposals are aligned to the guidelines.
International mobility
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Support the movement of assignees, application of IM policy and providing compliance reports as required.
HR analytics
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Provide reports and insights that will help drive management decisions and reward strategy.
Core competencies, knowledge and experience:
Business Competencies:
Working with Others
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Consciously takes steps to make the most of every conversation/interaction.
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Identifies people’s needs, interests and motives to be able to influence the decisions they make.
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Communicates simply to excite and engage people.
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Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
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Builds and maintains strong relationships and networks.
Operational Excellence
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Targets effort and resources on high-value, high impact activity.
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Focuses on achieving maximum performance and driving continuous improvement.
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Thinks about processes and problems cross-functionally and end-to-end.
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Uses knowledge of products, technology, process, systems and policy to solve problems.
Creativity and Innovation
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Finds creative ways to exploit opportunities and solve problems.
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Takes risks and pushes what is possible.
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Experiments with unorthodox approaches.
Business Know how
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Uses data and research to make decisions that are competitively and financially robust.
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Balances current and future needs.
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Thinks and acts like an owner of the business.
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Acts in line with legal, regulatory, professional and ethical standards.
Working with Change
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Responds flexibly to changing situations.
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Manages the business and people aspects of change to drive performance.
Project and Programme Management
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Defines scope and deliverables in terms of time, cost, quality and business benefit .
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Schedules activity and identifies resource needs, dependencies and synergies.
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Evaluates progress, mitigates risks and addresses issues.
Functional Competencies:
Organization Effectiveness
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Supports Design and implementation of roles, processes and interfaces to build effective and efficient organisations that are aligned to deliver current and future business goals.
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Uses change management tools to support business transformation processes.
Talent & Resourcing
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Support attraction and engagement of people with high leadership potential and capability to create competitive advantage.
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Challenges Leaders to raise the bar, take risks, be global and search for new sources of talent.
Reward and Policy
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Builds and implements policies and programmes that recognize, reward and retain the critical capabilities needed to achieve Safaricom’s strategic goals and business objectives.
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Develops strategy to maximize Safaricom’s competitive position in the employment market.
Learning and Development
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Identifies learning and development needs at organisation, team and individual level.
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Designs and delivers blended solutions to meet business goals.
Health, Safety and Well-being
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Applies policy, structures and systems to ensure the business delivers safe working environments, products and services.
HR Operations
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Design and implement processes, System, policies and procedures to create a conducive and respectful workplace and harmony in line with regulations.
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Ensure efficiency and effectiveness in HR operations and service delivery.
Requirements
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University degree in Business Administration.
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4–5 years of experience in compensation & benefits or a related field.
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Human resource experience.
How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
