Senior Claims Assessor at Old Mutual Kenya
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Old Mutual’s purpose of “Championing Mutually Positive Futures Every Day” is to help our customers thrive by enabling them to achieve their lifetime financial goals. We believe that a great customer experience is rooted in a great employee experience, and we strive to enable our employees to Find Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, a Great Culture, and Great Rewards and Recognition.
If our purpose resonates with you, and you are a driven and ambitious top achiever with a strong determination to succeed then join Old Mutual. We will provide you with opportunities to unleash your Greatness.
This role uses specialist technical knowledge to assess claims for individually under written risk for the business and/or specific products.
This role is for a dynamic individual with a willingness to learn and be part of a specialised living benefit claims assessing team.
Role Description & Key Result Areas:
Coaching
· Provide guidance and mentorship to junior claims assessors
Personal Effectiveness
· Accountable for managing own time effectively to meet service delivery needs
· Prioritise tasks and ensure high-quality output
· Makes increased contributions by broadening individual skills
· Collaborates effectively with others and can work independently
· Accepts and lives the company values
Risk Management
· Uses specialist technical knowledge to evaluate and manage the validity of contracts and; determine and manage the liability of claims.
· Determines, selects, and accepts risk and/or liability on behalf of the organisation.
· Evaluate financial and medical evidence against business rules and practices.
· Exercises discretion in decision-making within standardised practice.
Role Requirements
· 3 years of long term Claims Assessing experience (across the Living benefit range) is essential.
· Matric with Biology, Mathematics, or Accounting.
· Completed financially / medically aligned degree, e.g. Nursing, BCOM, BSC or a three (3) year related diploma is essential.
· Must have experience in the Financial Service Industry.
· PC proficiency in MS Office i.e. Word, Excel, etc.
· Attention to detail.
· Strong planning, organising, and time-management skills.
· Well-developed problem-solving and decision-making skills skills.
· Innovative and energetic.
· Strong team player.
· Well-developed written & verbal communication skills particularly the ability to have difficult conversations.
· Must be willing to work shifts and overtime where necessary.
Skills
Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions
Competencies
Business Insight
Collaborates
Decision Quality
Drives Results
Ensures Accountability
Financial Acumen
Instills Trust
Manages Complexity
Education
Bachelors Degree (B)
Closing Date
20 April 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
