The Senior Cashier is responsible for overseeing cash handling activities, maintaining a high level of customer service, and ensuring compliance with established protocols. This role contributes to the effective operation of the Morale, Welfare, and Recreation (MWR) program by ensuring accuracy in financial transactions and excellent patron service. Key responsibilities include, but are not limited to:
Cash Handling and Deposits:
Bagging and depositing cash and equivalents along with the Daily Activity Report (DAR) in the MWR central cashier’s night depository or Central Cashier cage as applicable.
Maintaining accurate records of financial transactions to ensure compliance with accounting and reporting standards.
Ensuring all cash handling and deposit activities comply with CNICINST 1710.3 CHAP 1 SEC 114 Operation of MWR Programs and Government-approved procedures.
Customer Engagement
Providing excellent customer service by interacting with patrons in an enthusiastic, responsive, and effective manner.
Communicating fluently and clearly in English with patrons, addressing inquiries, handling transactions, and resolving concerns professionally.
Compliance and Safety:
Holding and maintaining current Cardiopulmonary Resuscitation (CPR) certification.
Being trained and proficient in the proper handling and storage of hazardous materials in compliance with Navy standards.
Enforcing and practicing safety protocols to maintain a secure environment for patrons and staff.
Minimum Requirements
High school diploma or equivalent.
At least 2 years of cashiering experience, preferably in a supervisory or senior role in a retail, food service, or recreational setting.
Proficiency in handling financial transactions, maintaining accuracy, and completing necessary records and reports.
Current CPR certification or the ability to obtain certification shortly after employment.
Excellent verbal and written communication skills in English to interact with patrons and coworkers effectively.
Enthusiastic, responsive, and customer-service-focused demeanor to ensure positive guest experiences.
- Familiarity with customer service training, such as the Navy’s MWR Star Service: Achieving Extraordinary Customer Relations (AECR) course or equivalent.
Strong organizational and time management skills to handle cash transactions and reporting tasks efficiently.
Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
