Business Development Account Specialist at Safaricom Kenya
We are pleased to announce the above vacancy of a Business Development Account Specialist within the Enterprise Business and Public Sector Unit, in Enterprise Solutions Tribe. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Role
Reporting to a Squad Lead, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within Enterprise Solutions Tribe; to drive and achieve revenue targets through solution selling and segment propositions.
About The Company
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
Responsibilities
Sales Acquisition and Revenue growth
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Individual contributor in sales role responsible for delivering set revenue target.
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Identify growth prospects (New/Up-sell/Cross-Sell) within the Target market list.
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Drive identification and adoption of relevant segment propositions.
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Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity sizing, pipeline management, and sales rigor.
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Proactive Relationship performance management and tracking.
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Position new solution offerings in new growth areas and acquire sales through acquisition and penetration.
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Provide thought leadership and Insights from customer engagements within the allocated accounts
Relationship & Baseline Retention
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Develop and execute customer ring fencing strategies within the target market list.
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Stimulate existing prepositions within the allocated accounts.
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Develop strong relationships at CXO level and wider Buying Centers to understand mid-to-long term objectives of the customer base.
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Churn Management in the allocated target market list.
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Contract Management, follow up on all existing contracts & renewals.
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Provide insight into the refinement of customer journey processes.
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Timely response to customer correspondence (not later than 24 Hrs.).
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Flag potential escalations timeously.
Sales Account development & Planning
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Formulate and manage customer relationship through up-to-date Account development plans, opportunity road maps, pipeline management and the entire sales cycle plan.
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Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
Reporting
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Manage reporting cycles (daily, weekly, and monthly).
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Strict adherence on use of CRM (Falcon) systems for progressing customer orders and reporting.
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Timely circulation of customer meeting minutes (Not later than 24 Hrs.)
NPS- Manage customer relationships to drive Net Promoter Score by:
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Maintaining strong and deep relationships with accounts under direct management.
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Follow through on all customer issues until closure.
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Maintaining communication with the customer throughout the entire customer journey.
Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Embrace the SAFARICOM WAY – SPEED, SIMPLICITY, and TRUST
Requirements
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Degree in Commerce/ ICT or a business related.
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Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP.
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Knowledge/ Work experience in ICT working with corporate organizations, health sector, humanitarian organizations, and service industry will be an added advantage.
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Strong relationship building skills, preferably from a major blue-chip company.
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Ability to deliver results, meet and surpass targets.
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New business development skills.
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Be commercially savvy with a deep understanding and demonstration of solution selling.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.
