About Redwood Associates
Redwood Associates is an insurance brokerage and risk advisory firm that serves corporate and individual clients across Kenya. Established in 2003, Redwood is licensed by the Insurance Regulatory Authority and places business with all licensed insurers in the market. The firm handles property, motor, marine, liability, and employee benefits insurance and manages claims on behalf of clients. Redwood Associates employs forty-five staff and serves over 2,000 corporate accounts. The company is a member of the Association of Kenya Insurance Brokers and has been voted among the top five brokers in the country for three consecutive years.
What you will do:
As a branch team member, you will handle counter transactions including deposits, withdrawals, transfers, and bill payments for retail and small business customers. Accuracy is critical because you will be dealing with large volumes of cash and account entries daily. You will also open new accounts, issue debit cards, and educate customers on digital banking channels. The role requires you to identify referral opportunities and direct customers to the appropriate product specialists for loans, insurance, or investment products. You will ensure that all transactions comply with Know Your Customer requirements and anti-money laundering regulations. Balancing the cash drawer at the end of each business day and reporting any discrepancies are mandatory daily routines. The bank operates in a fast-paced environment, so the ability to work quickly without compromising accuracy is essential.
Requirements:
- Bachelor's degree in a relevant discipline; a Master's degree is an added advantage
- Minimum 5 years of progressive experience, with at least 2 years in a supervisory role
- Demonstrated leadership and team management capabilities
- Strategic thinking with the ability to translate organisational goals into actionable plans
- Professional certification in the relevant field (e.g. CPA, PMP, CIPS, or equivalent)
- Experience managing budgets and reporting to senior leadership
- Strong negotiation, presentation, and stakeholder engagement skills
Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Redwood Associates offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.
