About Silverline Industries
Silverline Industries is a textile and garment manufacturing company that produces workwear uniforms, hospital scrubs, hotel linens, and promotional apparel. The factory, located in Export Processing Zone Athi River, employs 600 machinists and support staff and operates forty-eight production lines. Founded in 2007, Silverline supplies uniforms to hospitals, hotels, security firms, and corporate clients across East Africa and also exports to the US under AGOA preferences. The company is WRAP-certified and complies with local and international labour standards.
What you will do:
You will be part of the help desk team supporting internal staff with IT-related issues including hardware troubleshooting, software installation, network connectivity, and password resets. The role involves logging tickets in the ITSM system, diagnosing problems, and either resolving them at first level or escalating to the appropriate IT team. You will also assist with onboarding new employees by setting up their workstations, email accounts, and access to company systems. The position requires a solid understanding of Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts. You will maintain an FAQ knowledge base and contribute to user guides and training materials. The help desk operates on a shift system, so flexibility to work early mornings, evenings, and occasional weekends is required.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
Applications should include an updated CV, copies of relevant certificates, and contact details of three professional referees. Silverline Industries offers a competitive remuneration package, medical cover, and opportunities for professional development. Only shortlisted candidates will be contacted.
