About Shield Group
Shield Group was founded in 2009 as a small security firm operating out of a single office along Mombasa Road. Over the past fifteen years the company has grown into one of East Africa's most recognised integrated security providers, covering manned guarding, CCTV surveillance, access control systems, and risk consulting for corporate clients. Shield Group currently employs over 2,800 staff across twelve branches in Kenya and two in Uganda. The company works with banks, manufacturing plants, logistics hubs, and government agencies that require round-the-clock security coverage. Shield Group is certified to ISO 18788 and holds a Class A security licence from the Private Security Regulatory Authority.
What you will do:
You will manage the day-to-day operations of the restaurant, including overseeing food preparation, ensuring consistent quality standards, managing staff schedules, and controlling food costs. The role involves menu planning, working with suppliers to source ingredients, and ensuring that food safety and hygiene standards are maintained at all times. You will handle customer complaints, monitor customer satisfaction, and implement improvements based on feedback. Staff management is a significant part of the role, including recruiting, training, and appraising kitchen and front-of-house staff. You will also be responsible for stock management, waste reduction, and ensuring that the restaurant meets its revenue targets. Experience in a high-volume dining environment and knowledge of food costing and menu engineering are important.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
To apply, submit your application through the apply button below. Include your CV, a cover letter, and copies of your academic and professional certificates. Shield Group is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals regardless of gender, disability, or ethnic background.
