Technical Support Representative (KSh 40,000)

Category: IT Support & Customer Service
Salary: KSh 40,000 per month
Employment Type: Full-Time

Job Description

The Technical Support Representative will assist customers with software, applications, accounts, devices, and other technical issues through remote support channels.

Key Responsibilities

• Respond to technical support requests.
• Troubleshoot common technical problems.
• Guide customers through solutions.
• Document support cases.
• Escalate complex technical issues.
• Follow up on unresolved cases.
• Maintain accurate support records.

Requirements

• Basic IT troubleshooting knowledge.
• Strong communication skills.
• Good problem-solving abilities.
• Customer service experience is an advantage.
• Familiarity with support-ticket systems is an advantage.
• Reliable internet connection.

Skills

Technical Support, IT Troubleshooting, Customer Service, Help Desk, Problem Solving, Communication.