Job Overview
Company NameThe Standard Arena
Closing DateJune 7, 2026
Employment TypeFull Time
About the Role
You will be responsible for assisting customers, managing orders, responding to inquiries, and ensuring a smooth and pleasant customer experience across our online platforms.
Key Responsibilities
- Respond to customer inquiries via WhatsApp, Instagram, phone, and email
- Assist customers with gift, flower orders and product recommendations
- Process and follow up on orders
- Handle customer concerns professionally and efficiently
- Coordinate with the operations team to ensure timely deliveries
- Maintain excellent customer experience standards
Requirements
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Customer service experience is an added advantage
- Comfortable using social media and online communication platforms
- Attention to detail
