Manager, Order Management at Adobe Manager, Order Management at Adobe Manager, Revenue OperationsThe Challenge:In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning.What you’ll do:Understand and align with organizational objectives, familiarize yourself with the organization’s key objectives. Understand how your team’s work fits into the broader goals of the organization and communicate these objectives to your team.Set clear goals and expectations, work with the team to set goals that align with both their personal and professional development and the organization’s objectives.Provide support and training, identify the resources, training, and support that the team need to achieve their goals and perform their job effectively, while leading day to day and monthly/quarterly activities.Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.Executes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject mater expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Executes against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.Designs and executes reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.What's needed to succeed:Ability to manage and motivate a team.Ability to delegate and supervise staff.Strong written and verbal communication and presentation skills.Relentless attention to detail with a central focus on customer experience.Critical thinking skills to solve unique challenges.Ability to prioritize, multitask, and meet crucial deadlines.Solid documentation and organizational skills.Self-starter that can execute work independently.Capable interpretation of legal contracts, terms, and conditions.Knowledge of accounts receivable, revenue recognition, and finance operations.Bachelor’s degree or regional equivalent.Demonstrated proficiency with standard tools (Office 365, ERP, CRM)3-5 years of experience in a management or similar related role.About AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
